BIGO LIVE | Mexico City | LATAM & Brazil

Turn Great Customer Experiences Into Lasting Relationships!

Are you great at connecting with people, solving problems, and finding opportunities to grow a business?

BIGO LIVE is looking for a motivated Customer Relations Specialist to join our international team in Mexico City!

Get to Know BIGO LIVE

BIGO LIVE is a general social entertainment platform that brings people together through live streaming, digital communities, and interactive experiences.

Our users can watch live broadcasts, connect with content creators, and purchase virtual gifts and premium features to enhance their experience.

Some of our most engaged customers are VIP users who enjoy exclusive benefits and personalized attention.

Your mission? Make sure they have an outstanding experience while helping our business grow!

What You'll Be Doing

Build Relationships & Keep Customers Happy

- Manage and strengthen relationships with VIP customers across Latin America.
- Provide personalized assistance and resolve customer concerns.
- Understand customer needs and find ways to improve their experience.
- Reconnect with inactive customers and encourage long-term loyalty.

Support Business Growth

- Identify opportunities to increase customer engagement and spending.
- Help organize VIP promotions, rewards programs, and special campaigns.
- Develop ideas to improve customer retention and achieve revenue goals.
- Collaborate with internal teams to create better customer experiences.

Turn Data Into Action

- Monitor customer activity, satisfaction, and spending trends.




- Track performance indicators and prepare reports using Excel or Google Sheets.
- Identify customer feedback patterns and recommend improvements.
- Work with international teams to solve platform issues and improve services.

What You'll Need
- 3+ years of experience in Customer Relations, Account Management, Customer Success, Customer Service, or similar positions.
- Fluent English and Spanish — required.
- Portuguese proficiency is a big plus!
- Bachelor's degree or higher.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-first mindset.
- Analytical skills and proficiency in Excel or Google Sheets.
- Ability to multitask, take initiative, and work in a fast-paced environment.
- Interest in digital platforms, social media, and technology.

Extra points if you've worked with VIP customers, loyalty programs, customer retention, or revenue-driven accounts! Why You'll Love This Opportunity

International Exposure: Work with teams and customers across different countries.

Career Development: Expand your experience in customer relations, business operations, and digital entertainment.

Meaningful Impact: Your ideas and actions will directly influence customer satisfaction, retention, and business results.

Dynamic Environment: Join a collaborative team where every day brings new challenges and opportunities.

Sounds Like You?

If you enjoy connecting with people, building trust, and making customers feel valued while contributing to business growth, we want to meet you!

Apply today and grow your career with BIGO LIVE!

Job Type: Full-time

Pay: $27,000.00 - $33,000.00 per month

Work Location: In person

📌 Customer Relations Specialist LATAM & Brazil (Guadalupe Inn)
🏢 BIGO
📍 Guadalupe Inn