$ 15,000.00 (Mensual) Contrato por tiempo indeterminado Jornada completa Location: Chapultepec, Miguel Hidalgo, Mexico City
Compensation: $15,000 MXN / month
Schedule:40 hours per week | 2 days off per week
We are seeking a Bilingual Customer Service Representative with advanced English proficiency and experience in customer service, user support, or technical assistance. The ideal candidate will provide professional customer support, respond to inquiries, troubleshoot issues, and ensure a positive customer experience.
Key Responsibilities
- Handle customer inquiries and provide timely, accurate assistance.
- Support users with service-related questions and basic troubleshooting.
- Identify customer needs and provide appropriate solutions.
- Document customer interactions and follow established service procedures.
- Maintain professional communication and high-quality customer service standards.
Requirements
- English proficiency: C1 (Advanced) — mandatory.
- Previous experience in customer service, call centers, user support, or technical support.
- Strong verbal and written communication skills in English.
- Problem-solving skills and a customer-focused approach.
- Ability to work on-site in Chapultepec, Miguel Hidalgo, Mexico City.
Compensation and Schedule
- Hourly rate: $96 MXN
- 40 working hours per week.
- Two days off per week.
How to Apply
If you meet the requirements and are interested in this opportunity, submit your updated CV to be considered for the recruitment process.
Join our team and take the next step in your customer service career!
Requerimientos
- Educación mínima: Educación media superior -Bachillerato General
- Menos de 1 año de experiencia
- Idiomas: Inglés