Key Responsibilities:

· Process and validate inventory receiving and shipping transactions in the ERP system (e.g., receipts, transfers, shipments, adjustments), ensuring alignment with physical movements and supporting documentation.

*Perform routine and ad-hoc inventory reconciliation for distribution centers by comparing ERP inventory to warehouse/3PL reports and supporting cycle count and period-end activities.

· Create Inventory Discrepancy Notifications (IDNs) when discrepancies are identified; document details, gather supporting evidence, and track to closure with DC, 3PL, and internal stakeholders.

· Provide customer service support when inventory discrepancies impact orders or deliveries, including communicating status, coordinating investigations, and helping identify corrective actions.

· Coordinate with logistics, DC operations, and transportation providers to track shipments, resolve delivery issues, and ensure timely fulfillment.

· Ensure accurate and timely invoicing in alignment with shipments, pricing, and customer requirements; support credit/rebill or billing corrections related to inventory discrepancies as needed.

· Follow up on open orders and inventory-related issues with production, shipping, DC/3PL, and other internal teams to ensure timely resolution.

· Maintain accurate records, files, and audit-ready documentation for inventory transactions, reconciliations, and discrepancy investigations.

Skills:

· Strong customer service orientation with a focus on responsiveness, accuracy, and issue ownership.





· Working knowledge of inventory processes including receiving, shipping, transfers, adjustments, and reconciliation.

· High attention to detail and data accuracy; able to identify trends and potential root causes for discrepancies.

· Strong organizational and time-management skills; ability to manage multiple priorities in a fast-paced environment.

· Effective written and verbal communication; comfortable coordinating across customer service, DC/3PL, logistics, and finance teams.

· Proficiency with ERP systems (e.g., SAP, JDE, Oracle, or similar) and inventory transaction workflows.

· Intermediate proficiency in Microsoft Excel (e.g., lookups, pivot tables) for reconciliation and analysis.

· Problem-solving mindset with the ability to escalate appropriately and drive issues to resolution.

· Must have strong Microsoft Excel skills

Qualifications & Experience:

· Associate or Bachelor's degree preferred, or equivalent work experience.

· 2–5 years of experience in customer service, order management, distribution/warehouse support, inventory control, and/or logistics.

· Experience processing inventory receiving/shipping transactions in an ERP system (SAP, JDE, Oracle, or similar).

· Experience with inventory reconciliation (e.g., cycle counts, DC/3PL reconciliations, discrepancy research) strongly preferred.

· Understanding of order-to-cash processes and the relationship between customer orders, shipments, inventory, and billing.

📌 Customer Service Sales Coordinator (Isla Guadalupe)
🏢 PHRAC INTERNATIONAL
📍 Isla Guadalupe