Schedule: Full Time

Job Type: On-site

Salary Type: Salaried

Req #: 3453

About the Role

This role reports directly to the Associate Manager and focuses on supporting daily transportation operations, covering accurate planning, shipment execution, tracking, and documentation management through to final delivery.

Key responsibilities include maintaining proactive communication with customers, carriers, facilities, and internal stakeholders, as well as monitoring shipment performance to resolve operational issues and maintain service levels. Additionally, the role involves updating transportation systems, tracking carrier KPIs, managing contingencies to minimize disruptions, and collaborating with internal teams to drive continuous process improvements and operational efficiency.

What the Candidate Will Do

- Tracking & Tracing: Perform daily shipment monitoring to ensure complete visibility and on-time delivery performance.
- TMS Management: Maintain accurate status, load milestones, and system updates within the Transportation Management System (TMS).
- Planning & Coordination: Schedule orders within required timelines, liaise with carriers for status updates, documentation, invoices, and Proof of Delivery (POD).
- Cross-Border Operations: Monitor customs clearance status and cross-border freight activities between Mexico and the US.
- Issue Resolution: Resolve operational discrepancies and system errors, escalating critical service failures or capacity concerns to leadership as needed.
- Reporting & Analytics: Generate operational reports, track KPI metrics, analyze trends, and participate in client and performance review meetings.

Basic Qualifications

- Systems Proficiency: Hands-on experience or working knowledge of Transportation Management Systems (TMS).
- Logistics Expertise: Solid understanding of supply chain operations, carrier management, shipment lifecycles,



and performance metrics.
- Cross-Border Operations: Knowledge of US–Mexico trade processes, import/export operations, and customs monitoring.
- Client Relations: Strong customer service principles and stakeholder communication skills.
- Software Skills: Intermediate proficiency in Microsoft Office (Excel, Outlook, Teams, Word).

Preferred Qualifications

- Minimum 1 year of professional experience in operations, customer service, transportation, supply chain, logistics, or related fields.
- Previous experience managing customer requests, operational processes, or stakeholder communications.
- Experience using business systems, operational tools, or tracking platforms preferred.
- Logistics and transportation experience preferred but not required.
- Bachelor's Degree.

Work Schedule:

- Weekdays: 3:00 PM – 11:30 PM
- Weekends: Shifts may vary between:
- * 7:30 AM – 5:30 PM
- * 9:30 AM – 6:30 PM
- Days off: Rotating monthly. One month, days off will be Tuesday and Wednesday, and the following month, Sunday and Monday.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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