Schedule: Full Time

Job Type: On-site

Salary Type: Salaried

Req #:3452

?About the Role

Support daily transportation operations by ensuring accurate planning, shipment execution, tracking, and documentation management. Provide proactive communication and status updates to customers, carriers, facilities, and internal stakeholders. Monitor shipment performance from pickup through final delivery, identifying and resolving operational issues to maintain service levels.

Maintain transportation systems and operational tools with accurate and timely information. Support carrier performance management through visibility tracking, KPI monitoring, and issue resolution. Prioritize operational activities to meet customer requirements and business objectives.

Collaborate with internal teams to identify process improvement opportunities and enhance operational efficiency. Support contingency management and escalation resolution to minimize service disruptions.

What the Candidate Will Do

- ?Shipment Tracking: Monitor shipments daily to ensure visibility and on-time performance.
- TMS Management: Maintain accurate load statuses and milestones within the system.
- Planning & Scheduling: Schedule orders within required timelines and handle operational planning.
- Issue & Exception Resolution: Resolve system errors, discrepancies, and operational bottlenecks.
- Carrier & Cross-Border Coordination: Coordinate with carriers for documentation, updates, and cross-border activities.
- Reporting & Escalations: Distribute KPI reports and escalate service failures when necessary.

Basic Qualifications

- Bachelor's Degree.
- Minimum 1 year of professional experience in operations, customer service, transportation, supply chain, logistics, or related fields.
- Advanced written and conversational English, with strong verbal and written communication skills.
- Intermediate Microsoft Excel skills.
- Knowledge of customer service principles, stakeholder management,



and previous experience managing customer requests or operational processes.
- Ability to work effectively in a fast-paced environment, manage multiple priorities simultaneously, and demonstrate a strong sense of urgency.

Preferred Qualifications

- ?Stakeholder & Customer Experience: Manage customer requests, operational processes, and stakeholder communications effectively.
- TMS Working Knowledge: Utilize Transportation Management Systems (TMS) for day-to-day operations and load management.
- Logistics & Shipment Lifecycle: Understand transportation and logistics operations, including end-to-end shipment lifecycle management.
- Cross-Border Expertise: Knowledge of cross-border transportation processes between Mexico and the United States.
- Carrier & Performance Metrics: Understand carrier management, shipment visibility, and tracking transportation performance metrics.
- Analytical & Problem-Solving Skills: Strong problem-solving abilities to interpret operational data and metrics.

Work Schedule?

Evening Shift (in accordance with Mexican Labor Law):

- Monday: 7:00 PM – 3:00 AM
- Tuesday: 7:00 PM – 3:00 AM
- Wednesday: 7:00 PM – 3:00 AM
- Thursday: 7:00 PM – 3:00 AM
- Friday: Off
- Saturday: 7:00 AM – 5:00 PM
- Sunday: Off

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

📌 Customer Support Specialist II - After Hours (Monterrey)
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📍 Monterrey