Inside Sales Specialist

COMPANY OVERVIEW: The leading general player in data driven control and inspection for rigid packaging, manufacturing and filling. While you may not know it, the chances are very likely that you have already engaged with us across our three areas of expertise: Food & Beverage , Pharmaceutical and Cosmetics .

As a global expert and leading player in control and rigid package inspection, Kestrel Vision is a holding group composed of six companies, all of which are front runners in their segments. Our unrelenting focus on service and data combined with our vast expertise makes us more than Industry 4.0 ready and the perfect partner for all who deal with us, including the workforce of the future.

JOB SUMMARY: The Inside Sales Specialist ensures operational continuity by coordinating customer demand, order execution, logistics, customs, invoicing, and delivery activities while providing complete visibility across multiple stakeholders to achieve customer satisfaction and business objectives.

KEY REPONSABILITIES:

Practical/Technical Skills

- Create and maintain customer quotations, create customer orders in ERP systems.
- Review and validate customer purchase orders against approved pricing, terms, and commercial agreements.
- Create machine orders, item masters, and customer master data updates.
- Submit and monitor purchase orders with suppliers and intercompany partners.
- Resolve order discrepancies before release to fulfillment, ensure order accuracy and prevent duplicate demand.

Logistics & Fulfillment Coordination

- Coordinate shipments between intercompany locations, warehouses, carriers, and customers, proactively communicate shipment updates.




- Review and consolidate picking lists and shipment breakdowns.
- Coordinate domestic and international shipping activities.
- Ensure alignment between physical product movement and supporting documentation.

Customer Support & Account Management

- Serve as the primary liaison with customs brokers and logistics service providers
- Communicate order status, shipment updates, lead times, and delivery confirmations.
- Manage customer expectations regarding product availability and delivery schedules.
- Participate in customer meetings, conference calls, and key account reviews.
- Maintain strong customer relationships through proactive communication and follow-up.
- Process invoicing activities and ensure billing accuracy, review, and maintain commercial documentation.

REQUIRED QUALIFICATIONS

- 5–8 years of experience in Inside Sales, Sales Administration, Customer Service, Order Management, or Supply Chain Operations.
- Strong verbal and written communication skills in Spanish and English.
- Solid understanding of sales strategies, techniques, and customer engagement best practices.
- Proficiency in CRM systems (e.g., Baan, Smartsheet, SAP) and Microsoft Office tools.
- Familiarity with industrial equipment, manufacturing, or technical product sales is a plus.

PREFERRED QUALIFICATIONS

- Experience with customs, import/export operations, or international logistics.
- Experience supporting intercompany transactions.
- Knowledge of invoicing and Order-to-Cash processes.

LOCATION: Position based in Mexico City, MX WORK MODEL: Hybrid (3 – 2), Full time employee

APPLICANTS INSTRUCTIONS: Send your resume to Martha at [email protected]

📌 Inside Sales Specialist (Ciudad de México)
🏢 KESTREL Vision
📍 Ciudad de México