Location: Guadalajara, Mexico | Hybrid

Company: MezTal

Industry: SaaS | Senior Living | Technology

About the Opportunity

At MezTal, we're looking for a Customer Success & Account Coordinator to support a growing U.S.-based SaaS company connecting senior living communities with healthcare professionals.

This is not a traditional, script-based Call Center role. We want someone confident, proactive, adaptable, and passionate about building relationships.

You don't need years of experience or a strong sales background. Your communication skills, problem-solving abilities, and willingness to learn matter most!

What You'll Do

- Build relationships with U.S. customers, healthcare professionals, and decision-makers.
- Manage inbound and outbound calls, emails, and customer requests.
- Proactively contact customers, understand their needs, and encourage engagement.
- Support healthcare professionals with onboarding, documentation, and scheduling inquiries.
- Handle challenging conversations with empathy, confidence, and professionalism.
- Take ownership of customer concerns and find effective solutions.
- Collaborate with internal teams to ensure smooth operations and customer satisfaction.
- Manage multiple priorities in a fast-paced environment.

Requirements

- Experience in Customer Success, Customer Service, Account Management, Customer Experience, Sales Support, or related roles.
- Advanced English with confidence handling natural, unscripted conversations with U.S.



customers.
- Strong communication and relationship-building skills.
- Proactive, adaptable, and solution-oriented mindset.
- Confidence handling objections, difficult conversations, and unexpected situations.
- Ability to multitask, work independently, and collaborate with a team.
- Availability for rotating shifts, weekends, and Mexican holidays.

- Nice to Have: Experience with U.S. customers, B2B relationships, SaaS, staffing, healthcare, CRM systems, or customer retention.

Schedule & Work Arrangement

- Full-time, 5 working days and 2 days off per week.
- Rotating shifts covering 4:00 AM–11:00 PM, depending on U.S. daylight saving time.
- 8 working hours daily, plus a 1-hour meal break and two 15-minute breaks.
- Rotating weekends and Mexican holidays.
- Hybrid: 3 days weekly at WeWork Midtown Guadalajara, with remote arrangements for designated early shifts and weekends.
- Schedules communicated weekly in advance.

Benefits

- Salary: $25,000 MXN gross/month.
- Christmas Bonus: 30 days.
- Savings Fund: 5% employee contribution, matched by MezTal.
- Major Medical Insurance: Up to $25M MXN.
- Dental, Vision & Life Insurance.
- 12 Vacation Days + 3 Floating Holidays.
- Cell Phone & Transportation Allowance: $1,836 MXN gross/month.
- Hybrid Work Model.
- Multicultural exposure with U.S. teams.
- Internal events, exclusive discounts, and academic agreements.

📌 Jr Customer Success and Account Coordinator - Hybrid Guadalajara MX
🏢 Golden Kare Ventures SA de
📍 Guadalajara