Sales Team Lead – Bilingual (English/Spanish)

GenesisBPO | Polanco, CDMX | On-site | Full-time Schedule: Monday–Friday, 8:00 AM–5:00 PM (7:00 AM–4:00 PM during U.S. daylight saving time). No evenings, no weekends.

About the Role

You’ll lead a team of bilingual sales agents selling same-day-funded loans to U.S. applicants. Reporting to the New Business Manager, you’ll own the day-to-day performance of the sales floor: speed to contact, conversion, funding quality, and agent development. This is a leadership role, not a senior agent role. You’ll make decisions, hold people accountable, and coach your team to improve.

Compensation & Benefits

- Base salary: $25,000 MXN gross per month
- Monthly performance bonus
- Attendance bonus: $2,000 MXN per month
- Grocery vouchers: 10% of base salary after the 90-day probation period
- Paid training from day one
- Work-life balance: weekdays only, no evening or weekend shifts

What You’ll Own

Floor & Lead Management

- Monitor speed to contact and enforce the contact cadence in real time
- Identify stuck applications (pendings) and drive them to resolution the same day
- Track team and individual metrics daily, and act on deviations before they become trends




- Contribute to process improvements in lead management and the sales process

Coaching & Development

- Run weekly one-on-one coaching sessions with each agent
- Use QA scorecards to coach specific behaviors: discovery, rapport, asking for the close, and personalized follow-up
- Support the onboarding and progression of new agents

What We’re Looking For

Required

- Fluent English, written and spoken
- 2+ years in phone sales, lending, or collections, with a proven record of meeting quota
- 2+ years leading or supervising a sales team in a formal Team Lead, Supervisor, or Coach role
- Experience coaching from call recordings or QA scorecards
- Proven ability to manage performance conversations and disciplinary processes
- Experience handling sensitive or confidential information

Nice to Have

- Exposure to U.S. consumer lending, loan verification, or underwriting
- Experience in a BPO serving U.S. clients
- Bachelor’s degree

How to Apply

Submit your resume in English. Please include the size of the team you led and the sales metrics you were accountable for.

📌 New Loans Team Lead (Ciudad de México)
🏢 GENESIS BPO
📍 Ciudad de México