Empereon Constar is a leading business process outsourcing company providing end-to-end customer engagement and customer management solutions for New Sales Account Generation, Customer Care, Risk and Fraud Operations, Collections Operations, QA Agent Call Monitoring, Back Office Administration Support, and Tech Support across the entire customer account lifecycle. Our customized solutions, real-time analytics, and global footprint help our clients achieve their business goals.

Empereon Constar’s full range of consumer and commercial services includes: lead generation, inbound / outbound sales, account origination, customer care, customer service, technical support, first party collections, recovery collections, credit bureau dispute management, fraud risk management, anti-money laundering, loan servicing and loan processing. Our world-class services and unique global strategy allows us to meet the needs of our client partners across multichannel (email, chat, phone) communication platforms, provide exceptional customer experiences, and consistently deliver world-class performance results, while maintaining the highest level of data security and compliance.

We are looking for a results-driven operations leader with hands-on experience in sales-driven call center environments. The idóneo candidate knows how to lead teams, improve conversion rates, achieve sales targets, and translate performance data into actionable strategies.

Key Responsibilities

- Lead daily sales operations, ensuring sales targets, conversion rates, productivity, attendance, quality, and service-level objectives are consistently met.




- Supervise, coach, and develop Team Leaders and sales agents to maximize individual and team performance.
- Monitor sales KPIs, including conversion rate, contact-to-sale ratio, revenue production, average handling time, and sales target attainment.
- Analyze performance reports, identify gaps in the sales funnel, and implement action plans to improve results.
- Drive accountability through performance reviews, coaching sessions, goal tracking, and follow-up on corrective action plans.
- Identify opportunities to improve sales scripts, objection handling, closing techniques, and customer engagement.
- Manage attendance, schedule adherence, productivity, and attrition while maintaining operational efficiency.
- Collaborate with Training, Quality Assurance, Workforce Management, and Recruitment to ensure staffing readiness and sales performance.
- Prepare and present performance reports, business updates, risks, and improvement strategies to senior management.

Required Qualifications
- Previous experience in BPO/call center operations, preferably in sales, outbound sales, telesales, lead generation, or other target-driven campaigns .
- Experience as an Operations Supervisor, Team Leader,



Assistant Operations Manager, or Junior Operations Manager.
- Proven experience leading teams against measurable sales targets and improving conversion or revenue-related KPIs.
- Strong understanding of sales performance metrics, funnel management, productivity, coaching, and performance improvement plans.
- Demonstrated ability to identify underperforming teams, diagnose root causes, and implement effective action plans.
- Strong analytical, communication, leadership, and problem-solving skills.
- Upper-intermediate to advanced English, depending on client requirements.

What We Are Looking For A hands-on leader who understands that sales performance requires more than monitoring KPIs. We need someone who can coach teams, strengthen sales execution, improve conversion, and consistently deliver results in a fast-paced BPO environment. Candidates must have direct experience in sales operations or managing sales teams. General customer service experience without sales performance responsibility will not be sufficient.

Job Types: Full-time, Commission, Permanent

Salary: $30,000.00 MXN + benefits, bonus...

Application Question(s)

- What is your current or most recent position in a call center/BPO environment?
- Which KPIs were you accountable for, and what results did you achieve?
- Have you managed an inbound, outbound, sales, collections, or customer service operation? Please specify.

Experience:
- Leadership: 2 years (Required)

Language:
- English (Required)

Work Location: In person

📌 Sales Operations Supervisor / Junior Operations Manager (BPO / Call Center) (Ciudad de México)
🏢 Empereon Constar Latam
📍 Ciudad de México