RooCru is recruiting on behalf of a growing Salesforce consultancy seeking an experienced Salesforce Managed Services Delivery Manager to oversee client service delivery, coordinate technical teams and help develop a scalable managed services operation.

Role Title: Salesforce Managed Services Delivery Manager

Hours: Full-time (PST)

Rate: $3,000 - $4,000 per month (USD)

Our client works with businesses to support, maintain and optimise their Salesforce environments. As the company continues to grow, they are looking for someone who can take ownership of day-to-day service delivery, manage client relationships and ensure technical work is completed efficiently and to a high standard. This is an opportunity for someone with a strong background in the Salesforce ecosystem who enjoys combining technical understanding with client management, team coordination and operational improvement.

The successful candidate will work closely with Salesforce administrators, developers and consultants, including team members based in Latin America, while supporting clients and ensuring the consistent delivery of managed services.

Responsibilities

- Oversee the delivery of Salesforce managed services across multiple client accounts, including ongoing support, administration, enhancements and platform optimisation.
- Manage incoming client requests, technical escalations, service priorities and delivery timelines to ensure work is completed efficiently and to agreed standards.
- Coordinate Salesforce configuration, development, integrations, troubleshooting and ongoing platform improvements.
- Manage and coordinate Salesforce administrators, developers, consultants and other technical specialists, allocating work based on priorities, technical requirements and available resources.
- Monitor team workloads, project progress,



deadlines and delivery quality, supporting technical specialists in resolving complex client requirements.
- Collaborate effectively with geographically distributed teams, particularly developers based in Latin America.
- Act as a primary point of contact for clients, building strong relationships and ensuring expectations are clearly communicated and managed.
- Lead regular client meetings, service reviews and delivery updates, providing clear communication on progress, challenges and priorities.
- Manage client escalations professionally, ensuring issues are investigated and resolved promptly.
- Identify opportunities to improve clients' Salesforce environments and maximise the value they receive from the platform.
- Develop and refine managed services processes, workflows and delivery standards to improve operational efficiency and service quality.
- Implement and maintain effective systems for tracking client requests, team performance, service levels and delivery outcomes.
- Support resource planning, service reporting and continuous improvement initiatives as the consultancy expands.

Requirements

- Proven professional experience within the Salesforce ecosystem, ideally gained within a Salesforce consulting partner, consultancy or managed services provider.
- Demonstrable experience managing Salesforce service delivery, client projects or ongoing support engagements across multiple accounts.




- Strong technical understanding of Salesforce administration, configuration, development processes, integrations and platform capabilities.
- Experience coordinating or managing Salesforce administrators, developers, consultants or other technical specialists.
- Ability to assess technical requirements, communicate effectively with developers and oversee delivery without necessarily completing hands-on development work.
- Proven ability to manage multiple clients, competing priorities, technical requests and delivery deadlines.
- Strong client relationship management skills, with experience leading client meetings, managing expectations and resolving escalations.
- Experience implementing or managing service delivery processes, issue tracking, quality assurance and operational reporting.
- Excellent organisational, problem-solving and communication skills, with fluent written and spoken English.
- Ability to work independently, take ownership of delivery outcomes and operate effectively within a smaller, fast-growing consultancy.
- Previous experience in a Salesforce Delivery Manager, Salesforce Project Manager, Salesforce Practice Lead, Senior Salesforce Consultant or similar role would be advantageous.
- Salesforce certifications, such as Salesforce Administrator, Platform App Builder or relevant Consultant certifications, would be beneficial.
- Experience managing ongoing Salesforce managed services contracts, rather than solely one-off implementation projects, would be particularly valuable.
- Experience working with US-based clients and coordinating internationally distributed technical teams would be advantageous.

Interested in applying? Simply click the link below to apply online today:

https://roocru.co.uk/jobs/posted/dff06655-53ed-4156-b542-5236fbe4f78d

📌 Salesforce Managed Services Delivery Manager (México)
🏢 RooCru
📍 México