Why Work with DSV?

At DSV, your work goes beyond one country, one market or one system.

We are part of one of the world's largest transport and logistics organizations, with approximately 160,000 employees across more than 90 countries. As our global organization continues to grow and transform, technology plays a key role in connecting our operations, people and customers around the world.

By joining our Global Business Services (GBS) organization in Mexico, you will have the opportunity to work in a truly international environment, collaborating daily with global teams, business stakeholders and SAP specialists across different countries.

We are looking for a Technical Service Delivery Manager responsible for ensuring the successful delivery and continuous improvement of IT services and solutions for Lead Logistics (4PL/LLP) customers. The role acts as a key bridge between customers, business stakeholders, and IT teams, supporting customer onboarding, migrations, implementations, and business-critical solutions. It combines service delivery and stakeholder management with technical coordination, requirements analysis, solution validation, and project management in a general environment.

Tasks and Responsibilities

- Coordinate IT service delivery across distributed teams.
- Act as main IT counterpart for customers and stakeholders during implementations and transitions.
- Lead onboarding, migrations and implementations from planning to go-live.
- Review BRDs and functional specs,



translating business needs into technical deliverables.
- Lead requirement and solution validation workshops.
- Align technical teams on priorities, resources and capacity.
- Assess dependencies, integrations and risks.
- Manage issue resolution and escalations.
- Monitor KPIs and delivery performance; report to senior management.
- Act as Project/Programme Manager and support IT governance.
- Build relationships with customers and IT teams, particularly in the US.

Work Experience

- 10+ years in Service Delivery, Technical Delivery or Customer Implementation.
- Experience leading customer-facing implementation, migration or onboarding projects.
- Experience delivering IT solutions in Logistics, Transportation or Supply Chain.
- Experience coordinating technical teams with business and IT stakeholders.
- Hands-on exposure to TMS and system integrations.
- Experience in large, global organizations.

Our Benefits

We offer a competitive benefits package designed to support your professional and personal wellbeing:

- Flexible hybrid work model: 3 days at the office and 2 days working from home.
- Mexico City offices with easy access by Metro and Metrobús, plus free parking.
- Grocery vouchers equivalent to 10% of your salary, with no cap.
- Restaurant vouchers.
- Savings fund equivalent to 10% of your salary, with no cap.
- Major Medical and Dental Insurance for you and your family.
- Life insurance.
- 30 days of Christmas bonus (aguinaldo).
- TotalPass membership.
- English classes

📌 Service Delivery Manager - TMS - 4PL (Benito Juárez)
🏢 DSV GLOBAL BUSINESS SERVICES
📍 Benito Juárez