- Process and fulfil user access, mailbox, group membership, and service account

requests in line with defined SLAs and security policies.
- Perform access validation, troubleshooting, and entitlement corrections,

escalating complex cases as required.
- Execute provisioning/deprovisioning activities across AD, email systems, and

integrated applications.
- Ensure compliance with access governance controls, including documentation,

audit readiness, and ticket hygiene.
- Support user access review process, perform remediation and reporting.
- Conduct root cause analysis for recurring access issues and recommend

process improvements.
- Perform provisioning and deprovisioning activities via Saviynt IGA, ensuring

accurate entitlement mapping to SAP systems (ECC / S4 / BW / GRC as applicable).
- Validate and troubleshoot failed provisioning jobs, connector issues, and access

sync discrepancies between Saviynt and SAP.
- Proficient in Spanish as most of interactions with end user will be in Spanish

remote

B1 english

📌 Support (México)
🏢 Turtle Trax
📍 México