Why Work with DSV?

At DSV, your work goes beyond one country, one market or one system.

We are part of one of the world's largest transport and logistics organizations, with approximately 160,000 employees across more than 90 countries. As our global organization continues to grow and transform, technology plays a key role in connecting our operations, people and customers around the world.

By joining our General Business Services (GBS) organization in Mexico, you will have the opportunity to work in a truly international environment, collaborating daily with global teams, business stakeholders and SAP specialists across different countries.

We are looking for a Team Lead, IT Support (Blue Yonder, WMS / Contract Logistics) to lead the WMS Support team and ensure the stability, performance and continuous improvement of DSV's Blue Yonder WMS platform, acting as the primary escalation point for critical incidents and driving global support standards.

Tasks & Responsibilities:

- Lead daily L2/L3 Blue Yonder WMS support, ensuring SLA compliance.
- Act as primary escalation point for complex incidents, driving resolution and root cause analysis.
- Coordinate upgrades, releases, go-lives, cutovers and hypercare with minimal disruption.
- Ensure IT governance, change management and security compliance.
- Drive optimization, automation and continuous improvement.
- Collaborate with Product, Architecture, Operations, EDI, Automation, Infrastructure, Integration and TMS.
- Report performance, incidents and risks to senior leadership.

Skills & Requirements:





- Strong understanding of warehouse operations and supply chain execution processes.
- Solid technical knowledge of SQL, data analysis, WMS configuration, System integrations (API, MQ, EDI)
- Incident, problem, and change management
- Strong understanding of ITIL principles and enterprise-scale support processes.
- Strong leadership, coaching, and mentoring abilities.
- Ability to influence cross-functional teams without direct authority.
- 5–7 years in IT, WMS, logistics technology or enterprise application support.
- 2+ years in a senior technical support role handling advanced troubleshooting of mission-critical warehouse operations.
- 1–2 years of formal or informal leadership (escalation point, cutovers, mentoring, incident response).
- Experience in global or multi-site WMS environments is highly preferred.
- Blue Yonder WMS experience is strongly preferred.
- Fluent English

Our Benefits

We offer a competitive benefits package designed to support your professional and personal wellbeing:

- Flexible hybrid work model: 3 days at the office and 2 days working from home.
- Mexico City offices with easy access by Metro and Metrobús, plus free parking.
- Grocery vouchers equivalent to 10% of your salary, with no cap.
- Restaurant vouchers.
- Savings fund equivalent to 10% of your salary, with no cap.
- Major Medical and Dental Insurance for you and your family.
- Life insurance.
- 30 days of Christmas bonus (aguinaldo).
- TotalPass membership.
- English classes

📌 Team Lead Soporte TI – WMS - Blue Yonder (Benito Juárez)
🏢 DSV GLOBAL BUSINESS SERVICES
📍 Benito Juárez