We are looking for a talented **Customer Quality Engineer** to join our specialized **QUALITY** team at Cummins in Ciudad Juárez, Chihuahua. In this role, you will make an impact in the following ways: + Manage and follow up on internal and external customer complaints, concerns, and escalations, ensuring timely and effective resolution. + Lead quality investigations using structured problem-solving methodologies to identify root causes and implement corrective and preventive actions. + Coordinate and manage warranty processes, including defective part analysis and communication of results to customers. + Serve as the quality focal point for customers, providing technical responses and follow-up on product and process-related claims. + Supervise and guide the activities of Quality Technicians and Inspectors to ensure compliance with established standards. + Participate in the implementation and launch of new products and processes, including activities related to APQP, PPAP, Safe Launch, and VPI. + Monitor quality performance indicators and utilize customer-focused metrics to prioritize actions and improvement opportunities. + Develop and implement continuous improvement initiatives using Lean, Six Sigma, and quality methodologies. + Collaborate with Operations, Manufacturing, Quality, Product Engineering, Controls, and Supply Chain teams to resolve complex issues and prevent recurrence. + Maintain effective communication with customers, suppliers, and internal teams to ensure alignment of quality expectations and requirements. + Contribute to the achievement of strategic quality objectives and the continuous improvement of business processes. **To be successful in this role, you will need the following:** + Knowledge of Advanced Product Quality Planning (APQP)



and Production Part Approval Process (PPAP). + Knowledge of Failure Mode and Effects Analysis (FMEA), Control Plans, and quality risk prevention methodologies. + Knowledge of Statistical Process Control (SPC) and Process Capability Analysis (CPK). + Knowledge of New Product Introduction and Validation (VPI) processes and Safe Launch methodologies. + Knowledge of customer support processes, warranty management, and quality complaint handling. + Knowledge of problem-solving methodologies, root cause analysis, and corrective actions. + Knowledge of continuous improvement tools, Lean Manufacturing, and Six Sigma. + Knowledge of quality project management and performance metrics tracking. + Knowledge of quality management systems, manufacturing processes, and supply chain operations. + Knowledge of Quality 4.0 and digitalization applied to quality management. + Advanced conversational English preferred. **Skills** + Customer focus and results orientation. + Leadership and influence within cross-functional teams. + Effective communication with all organizational levels and external customers. + Negotiation and conflict management skills. + Teamwork and collaboration. + Analytical thinking and structured problem-solving. + Project management and task prioritization. + Adaptability and ability to work in dynamic and ambiguous environments. + Data-driven decision-making.



+ Promotion of a quality and continuous improvement culture. + Ability to build strong relationships with customers, suppliers, and stakeholders. + Advanced English Level **Education** + Bachelor's degree in Industrial Engineering, Quality Engineering, Manufacturing Engineering, Quality Management Systems Engineering, or a related field. **Experience** + Minimum of **3 years of experience** in quality, customer support, manufacturing, or related functions. + Experience managing customer complaints, warranty processes, and corrective actions. + Experience supervising Quality Technicians and Inspectors. + Participation in new product introduction and manufacturing process implementation. + Experience working with cross-functional teams to resolve complex quality issues. + Experience in manufacturing environments with direct interaction with customers and suppliers. + Advanced English Level **Internal Eligibility Criteria (SHOP employees)** + TMS performance evaluation: Must have achieved one of the following ratings in the most recent performance review: + Meets Expectations + Exceeds Expectations + Significantly Exceeds Expectations + Minimum of 12 months in the current category. + No unexcused absences within the last 12 months. + No incidents or disciplinary reports within the last 12 months. **Additional Considerations** + Frequent interaction with Operations, Manufacturing, Quality, Product Engineering, and Controls teams. + Availability for occasional extended work hours based on operational needs. + Valid visa and passport preferred. **Job** Quality **Organization** Cummins Inc. **Role Category** On-site with Flexibility **Job Type** Exempt - Experienced **ReqID** 2430621 **Relocation Package** No **100% On-Site** No

📌 Customer Quality Engineer (Municipio de Juárez)
🏢 Cummins
📍 Municipio de Juárez