At Jetour | Soueast Motor México, we are looking for an Automotive Warranty Analyst to join our Aftersales team. If you are a recent engineering graduate eager to apply your technical knowledge, learn how an automotive brand operates and develop your career, we want to meet you!
Location: Santa Fe, Mexico City
Work arrangement: Fully on-site
Schedule: Monday to Friday, 8:30 a.m.–5:30 p.m.
Your Role
Support our dealer network by reviewing and processing warranty claims, ensuring that technical documentation and repair information meet brand policies. You will receive training and guidance to build your expertise in automotive warranty operations.
What You Will Do
- Review warranty claims, checking coverage, mileage and supporting documentation.
- Validate vehicle diagnoses, repairs, replacement parts and labor times.
- Process claims within your scope of authority and communicate results to dealers.
- Keep warranty system records and Excel tracking files accurate and up to date.
- Prepare reports on claims, processing times and rejection reasons.
- Identify recurring failures and escalate findings to the technical team.
- Follow up on parts returns, technical evidence and dealer inquiries.
What We Are Looking For
- Bachelor's degree in Automotive Engineering or a related field.
- Recent graduates or candidates with up to 2 years of experience. No previous work experience required.
- Basic knowledge of vehicle systems: engine, transmission, brakes, suspension, steering and electrical/electronic systems.
- Intermediate Excel skills, including lookup formulas, filters and pivot tables.
- Advance English
- Analytical thinking, attention to detail and strong organizational skills.
- Curiosity, willingness to learn and an interest in automotive aftersales.
Why Join Us?
- Work directly for an automotive OEM.
- Statutory and above-statutory benefits.
- Complimentary meal service.
- Opportunities for learning and career growth within a growing automotive company.
- Hands-on exposure to brand operations and our dealer network.
Ready to take your first step into the automotive industry? Apply through this platform!
📌 Warranty Analyst (Cuajimalpa de Morelos)
🏢 SOUEAST MOTOR MEXICO
📍 Cuajimalpa de Morelos
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