Customer Programme Quality Assurance Head / Director **Job details** **General information** **Entity** Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated 31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading integral or European positions in its markets. Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking. Safran Cabin is the world's No. 1 in aircraft interiors. Safran Cabin provides innovative, smart and sustainable cabin interiors, as well as advanced water and waste management systems. Here, you will develop your skills and grow within a community of experts who enrich your experience every day. Here, collaboration connects our teams across the globe. Did you know? We have probably already flown together! Would you like to join us? Learn more about Safran Cabin here. (Hyperlink: https://www.safran-group.com/en/companies/safran-cabin) **Reference number** 2026-190045 **Job details** **Domain** Production **Job field / Job profile** Quality - Management system **Job title** Customer Programme Quality Assurance Head / Director **Employment type** Permanent **Professional category** Professional,



Engineer & Manager **Part time / Full time** Full-time **Job description** Act as the single point of accountability for Airbus A350 lavatory quality performance, leading the customer-facing programme quality pillar, and ensuring measurable improvement of FAL quality performance through a strong alignment between Airbus expectations and CUU industrial execution. Represents Quality function in Programme IPT (Integrated Programme Team). **But what else? (advantages, specificities, etc.)** Reporting to the Quality, Continuous Improvement & Risk Executive VP at Safran Cabin, you will be responsible to flow down customer program quality requirements into the organization, ensure compliance and customer satisfaction. KEY RESPONSIBILITIES: Airbus Quality Leadership - Serve as the senior Safran Cabin Quality interface to Airbus FAL Quality & Operations - Own customer perception, trust and satisfaction - Lead communication on: o Performance and KPIs o Non-conformities and quality escapes (NOE/QSR) o Root causes and 8D o Corrective and preventive actions - Represent Safran Cabin in performance reviews and escalations End-to-End Quality Performance Ownership - Accountable for programme quality results:



o Reduction of FAL findings o Elimination of recurrence o Improvement of Airbus operational satisfaction - Ensure all deliverables are robust, consistent and credible before customer exposure - Act as single voice of quality towards the customer Customer Voice & Deliverables Governance - Capture and structure Airbus Voice of Customer and FAL findings - Ensure: o Proper prioritization and clarity of issues o High-quality defect characterization - Validate all outputs coming from execution teams: o KPIs o 8D / root cause analyses o Action plans and closure evidence - Guarantee compliance with Safran and Airbus standards Contribution to FAL CUU Feedback Loop Performance - Act as the customer-side driver of the feedback loop between Airbus **Candidate skills & requirements** Bachelor's degree required; Master's degree in Engineering, Business, or Materials Management preferred; MBA is a plus. 10+ years of experience in Quality/Programme/Operations, including 5+ years leading multi-site programme or customer quality functions. Aerospace industry experience and knowledge of applicable regulations. Structured project/program management **Job location** **Job location** North America, Mexico, Chihuahua **City (-ies)** Avenida Central y Avenida Tabalaopa 8903 Parque Industrial 31385 BC Mexico Chihuahua **Applicant criteria** **Minimum education level achieved** Bachelor's Degree **Minimum experience level required** More than 8 years **Additional Languages preferred** English (Bilingual)

📌 Customer Programme Quality Assurance Head / Director (Chihuahua)
🏢 Safran
📍 Chihuahua