Customer Service Representative

Position Summary

Peterson Spring is seeking a motivated and customer-focused Customer Service Representative to join our team.

This position will serve as a key point of contact between Peterson Spring and our customers, ensuring orders, customer requests, quotes, and issues are handled accurately and efficiently.

The idóneo candidate is organized, responsive, detail-oriented, and comfortable working with customers as well as internal teams.

This role will work closely with Sales, Engineering, Quality, Production, and Shipping to ensure customers receive timely communication and a high level of service.

Key Responsibilities

- Serve as a primary point of contact for assigned customers and customer inquiries.

- Respond to customer requests, questions, and concerns in a timely and professional manner.

- Enter, manage, and maintain customer orders in the ERP system.

- Monitor order status and communicate updates, delays, or changes to customers.

- Coordinate with Production, Planning, Quality, Engineering, and Shipping to resolve customer needs.

- Support the Sales team with customer communication, quote follow-up, and administrative activities.

- Assist with RFQs by gathering necessary information and coordinating with Sales, Engineering, and other internal departments.

- Track quotes and customer opportunities and ensure appropriate follow-up.

- Maintain accurate customer records, pricing, order information, and correspondence.

- Help resolve customer complaints and issues while maintaining a customer-first approach.

- Communicate changes to customer requirements, forecasts, schedules, and priorities to the appropriate internal teams.

- Assist with new customer setup and onboarding.

- Support PPAP, documentation, quality, and other customer requirements as needed.

- Identify customer needs and potential opportunities and communicate them to the Sales team.

- Follow up on open issues and ensure commitments to customers are completed.





- Maintain strong relationships with customers through consistent communication and follow-through.

- Perform other duties and responsibilities as assigned.

Qualifications

- High school diploma or equivalent required; associate degree or additional education preferred.

- 2+ years of customer service, inside sales, order management, or related experience , preferably in a manufacturing environment.

- Experience working with an ERP system preferred.

- Strong written and verbal communication skills.

- Strong organizational and time-management skills.

- Ability to manage multiple customers and priorities simultaneously.

- Strong attention to detail and accuracy.

- Ability to work effectively with cross-functional teams.

- Proficient in Microsoft Office, particularly Outlook and Excel.

- Ability to professionally communicate with customers at all levels.

- Manufacturing or automotive experience is preferred.

Ideal Candidate

The ideal candidate is someone who:

- Takes ownership and follows issues through to completion.

- Is highly responsive to customers and internal teams.

- Has a customer-first mindset .

- Communicates clearly and professionally.

- Can prioritize multiple requests in a fast-paced environment.

- Is proactive rather than waiting for problems to elevate.

- Builds strong relationships with customers and internal departments.

- Understands that excellent customer service is critical to retaining and growing business.

- Is comfortable working closely with Sales and identifying opportunities to support additional business.

Key Performance Expectations

Success in this position will be measured by:

- Timely response to customer requests.

- Order accuracy and on-time follow-up.

- Customer satisfaction and communication.

- Resolution of customer issues.

- Effective coordination with internal departments.

- Accurate maintenance of customer and order information.

- Support of Sales and business-development activities.

- Consistent follow-through on customer commitments.

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📌 Customer Service Representative (Santiago de Querétaro)
🏢 PETERSON SPRING
📍 Santiago de Querétaro