Join Our Team & What We'll Accomplish TogetherAs an Account Manager, you'll be the trusted wellness expert and strategic partner to our B2B client portfolio.
Your mission is to build lasting loyalty, expand our impact within accounts, and solve real problems that matter to our clients' employees and bottom line.This is a hybrid role where you'll balance direct client engagement with strategic analysis and cross-functional collaboration—all in a multicultural, mission-driven environment where wellness is at the heart of everything we do.What You'll DoClient Partnership & Relationship Building:Serve as the primary strategic partner to B2B client portfolio, building trust and loyalty through consistent, proactive engagementUnderstand each client's organizational goals, employee demographics, and wellness challenges to tailor solutionsPrepare and present KPI reviews, wellness trends, and actionable recommendations aligned to client objectivesIdentify and pursue cross-selling opportunities: expand EAP services, introduce new wellness offerings,



and scale to additional geographies or business units within your portfolioConduct needs assessments to uncover gaps and develop value-add proposalsDrive adoption and utilization of services; track and report on keyperformance metricsOperational Excellence & Problem-Solving:Coordinate launches and relaunches of EAP services; manage timelines and stakeholder expectationsTroubleshoot client issues with agility; escalWork cross-functionally with service delivery, clinical, and operations teams to ensure response times and service quality standards are metStrategic Analysis & Planning:Analyze client data, usage patterns, and feedback to inform strategic decisions and service improvementsDevelop action plans and recommendations based on client needs and organizational prioritiesWhat You BringBachelor's degree in Business Administration, Marketing, Industrial/Commercial Engineering, Accounting, or related field3+ years of experience managing B2B client portfolios in a similar role (account management, client success, or related)Intermediate English (written and verbal)Hands-on experience with Salesforce or similar CRM platformIntermediate to Advanced Microsoft Excel skills (data analysis, reporting)Ability to build relationships, solve problems, and influence across internal and external stakeholdersWork Modality & LocationWork arrangement: Hybrid in Mexico City.Benefits package including:Medical insurance (Major and Minor coverage)#J-*****-Ljbffr

📌 Key Account Manager (Xico)
🏢 TELUS Health
📍 Xico