Job Overview MPS Group is looking for a Manager "Customer Experience participate in the development and ongoing improvement of industry propositions and capability services through presentations and publishing You'll need these experience, skills mapping the customer experience across their end-to-end journey and identifying critical moments that drive value to both the customer and the business Experience bridging "digital" and non-digital products and services Led diverse project/product teams (or tracks within teams) in dynamic and fast-paced and globally diverse environments Proven experience working and feeling comfortable in a multi-disciplinary team environment of strategists, design, engineers, product managers and clients Strong attention to detail and ability to partner with clients and internal teams Must be able to articulate strategies, concepts, initiatives,



and roadmaps clearly through exceptional oral and written communication skills; good presenter and great listener Willingness to contribute to new business development and revenue generation A self-starter with an entrepreneurial spirit Set yourself apart: Understanding of Agile approaches and tools Understanding of modern product management-based organizational models Hands-on exposure to CRM and customer data platforms (e.g. Salesforce, Adobe Experience Platform, Microsoft Dynamics, CDPs) and how they enable data-driven customer experiences Differentiated experience in a service-based industry (retail, financial services, healthcare, insurance, etc.) Career Level: 5-8 years of experience developing strategies for connected services and products

📌 Manager "Customer Experience & Innovation Consultant" (Xico)
🏢 Mps Group
📍 Xico