Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service.
While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
General Job Description: Under general supervision perform the following activities: • Involves performing a variety of customer service and administrative In-House duties to support efficient clearance process; responds to a customer's needs regarding clearance paperwork, tracing of shipments, identification of problems, and resolution through available information or transfer to source; and requires direct and indirect customer interface.
• Ensures customer information is properly documented and entered into the system on a timely basis.
• Types or otherwise prepares various operations and customer's reports.
• Ensures all shipments are manifested, and if they are not, then reports them to the responsible area.
• Audits all records and files as assigned to compile all necessary data.
• Handles customers with non-document packages in cage.
• Provides current package status updates and basic follow-up activity, monitors shipment movement, and interprets COSMOS general scan updates.
• May be required to perform other duties as assigned Minimum Requirements: Minimum Education: • High School Degree/Equivalent.
• Proficiency in English (450 TOEIC points).
Minimum Experience: • Previous clerical or customer service experience in a service environment.
Minimum Required Skills: • Average general office skills required including typing, filing, and computer programs.
• Good communication and human relations skills.
• Clear and articulate speaking voice.




• Clean cut and neat appearance.
• Ability to prioritize.
• Spoken and written fluency in English as well as local language.
• Ability to work various shifts.
Indicaciones para postulación interna al boletín Si estás interesado en aplicar, por favor sube un solo archivo en formato PDF que contenga los siguientes documentos:
1. Currículum actualizado
2. Carta de intención 3 .
Imagen del resultado vigente del examen TOEIC , con un puntaje mínimo de 450 puntos Este archivo debe ser cargado en el sistema Workday , en el campo correspondiente al currículum .
? Importante: Con fundamento en la política 4-15 de Oportunidad de Carrera del Manual de Gente de LAC: ?️ Vigencia del boletín: del 21 al 28 de Septiembre del ****.
FedEx is widely acknowledged as a world-class company.
We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
FedEx is consistently named among the World's most valuable and admired brands.
Some of our recent awards include: **** Fortune's World Most Admired Companies (14th) **** Fortune's Best Places to Work (15th) **** Forbes's One of the "Best Employers for Diversity" **** FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th) **** FedEx Mexico was included in the GPTW Ranking for 18th consecutive years **** FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible **** FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
**** FedEx Uruguay selected by GPTW among the 5 best companies to work for.

📌 Lm040: In-House Service Agent (Santiago de Querétaro)
🏢 Fedex
📍 Santiago de Querétaro