Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Growth Ops & Tech team powers intelligent, balanced growth through AI-first journey orchestration, agile process, and modern MarTech and sales tools.

We seek a Sales Technology Analyst to manage the daily administration, optimization, and enablement of our go-to-market technology stack. This includes Outreach.ai, Gong, and the advanced LinkedIn prospecting tool. In this role, you’ll be the go-to guide for these platforms, ensuring our teams (Sales, SDRs, Account Management, Marketing) have reliable, well-configured tools that drive pipeline generation, deal execution, and revenue growth.

What You’ll Do
- Serve as an administrator for Outreach.io, the Gong platform, and the LinkedIn sales tool, handling user provisioning, licensing, permissions, and platform configuration
- Optimize Outreach sequences,



templates, and mailboxes in partnership with Sales and Marketing collaborators
- Handle seat distribution, lists, and integration with CRM/prospecting processes using LinkedIn Sales Navigator
- Supervise platform health, solve user issues, and serve as the point of escalation for tool-related questions
- Onboard new sales reps and other users to Outreach, to Gong, and to the Sales Navigator tool offered by LinkedIn
- Build and maintain documentation, playbooks, and training materials for platform usage and guidelines
- Build and sustain reports on outbound activity, call/meeting analytics, and prospecting engagement
- Analyze usage data and performance trends to identify process gaps and recommend improvements
- Partner with stakeholders to translate platform data into actionable insights
- Continuously evaluate workflows across platforms to identify automation opportunities and reduce manual

📌 Sales Technology Analyst (Chihuahua)
🏢 American Express Global Business Travel
📍 Chihuahua