Helpware Inc. is seeking a Temporary Back Office Customer Service Representative for Guadalajara in a hybrid setup. The role focuses on delivering excellent customer experiences via email and text, with emphasis on listening, understanding, and resolving issues to ensure a smooth shopping journey.
You’ll work evenings and weekends, use Zendesk, and collaborate with the team to identify pain points, trends, and opportunities to improve service. A strong communicator with empathy will thrive here.