ZEISS Group is seeking an IT Incident Manager to oversee end-to-end incident handling in a 24/7 operations model. You will identify, log, classify, coordinate technical teams, and communicate with end users and vendors, driving RCA and continuous improvements to minimize business impact.
The role requires strong ITIL knowledge, experience with ITSM platforms, and excellent English communication. You will produce management reports, track SLAs, and lead escalations to ensure timely resolution and
📌 24/7 Incident Response Lead (Tijuana)
🏢 ZEISS Group
📍 Tijuana
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