Associate Principal Engineer - Lead Support Analyst
- Full-time
- Service Region: Mexico

We are a Digital Product Engineering company that is scaling in a big way We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (15000+ experts across 26 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in
The Lead Support Analyst plays a critical leadership role within the Scheduling Platforms group, overseeing the support, stability, and performance of mission-critical scheduling applications used across global media operations. This position leads a team of Application Support Analysts responsible for ensuring operational continuity for systems that underpin content creation, broadcast scheduling, and corporate business functions. The Lead Support Analyst partners with IT operations, business stakeholders, and vendors to maintain reliability, implement best practices,



and drive continuous improvement across
Key ResponsibilitiesTeam Leadership & Operational Oversight
- Lead a integral team of Application Support Analysts responsible for supporting and maintaining multiple high-impact scheduling and corporate applications.
- Prioritize and coordinate assignments for issues impacting mission-critical systems across regions and time zones.
- Mentor, coach, and cross-train team members to enhance technical expertise and ensure consistent service delivery standards.

Incident, Problem & Change Management
- Oversee incident and problem management processes for assigned applications, ensuring timely triage, resolution, and communication for production issues.
- Troubleshoot application issues, identify immediate remediation steps, determine root causes, and coordinate long-term corrective actions.
- Manage change control activities, including database updates, configur

📌 Associate Principal Engineer (Jalisco)
🏢 Nagarro
📍 Jalisco