Job Description
About our company

Confie is the largest independent personal lines insurance agency and broker in the United States-serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members-both on-site and remote-help fuel our success with a focus on quality, consistency, and operational excellence.

Our growth reflects a deep investment in technology, continuous improvement, and-most importantly-our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.





The Application Support Specialist I provides front-line support for enterprise applications critical to the organization’s daily operations, including proprietary platforms such as Atlas, AgencyTrak, EasyInk, and other integrated business systems. Unlike a general Helpdesk Technician, who primarily handles hardware, password resets, or desktop issues, this role requires applicationspecific knowledge, data awareness, and business process understanding. The Specialist operates within a complex, multi-system environment, supporting workflows, transactions, and application behaviors that directly impact sales, accounting, and customer experience. This position builds

the foundation for a career in Application Support, Incident Management, Dispatch Coordination, or Customer Success, emphasizing analytical thinking, communication, and cross-platform troubleshooting.

Equivalent industry titles may include:
- Application Support Analyst ISoftware Support Specialist I
- Business Appli

📌 Especialista App Support 1 (Tijuana)
🏢 Confie
📍 Tijuana