One Call in Monterrey, Nuevo León is seeking a Supervisor Workforce Optimization to lead the WFM team and optimize staffing, real-time performance, scheduling, and operational efficiency. The role focuses on data-driven decisions and working with cross-functional teams to improve service levels.
The idóneo candidate brings 3+ years in Workforce Management or similar, with leadership experience and strong analytical skills. This is a full-time position based in Monterrey, supporting U.S.
📌 Real-Time Workforce Optimization Lead (Monterrey)
🏢 CXCENTRODECONTACTO
📍 Monterrey
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