Location in Mexico City, Hybrid work in client office.
English communication
Role Purpose
The L2 Application Support Engineer – SFTP & File Transfer Operations is responsible for providing Level 2 operational support for secure file transfer services supporting AEBC technology platforms. The role ensures the availability, integrity, and timely processing of inbound and outbound file exchanges while coordinating with vendors and L3 teams to resolve production issues.
The role acts as the primary operational coordinator for batch processing, file transfer monitoring, and partner connectivity within the Production Assurance Team.
Key Responsibilities
SFTP & File Transfer Operations
• Monitor all inbound and outbound SFTP transfers across production environments.
• Validate successful transmission and receipt of business-critical files.
• Investigate failed, delayed, or incomplete file transfers.
• Coordinate recovery activities with internal teams and third-party partners.
• Maintain operational schedules for file exchange processes.
Batch Processing & Operational Monitoring
• Monitor batch job execution and completion status.
• Investigate batch failures and processing delays.
• Validate data reconciliation following batch completion.
• Coordinate restart or recovery activities when required.
• Maintain batch processing documentation.
Incident & Problem Management
• Perform L2 diagnosis for SFTP, batch, and file processing incidents.
• Participate in production incident bridges.
• Coordinate with vendors and infrastructure teams to restore services.
• Support RCA activities for recurring operational issues.
• Maintain Known Error Database entries and operational workarounds.
Operational Readiness & Change Support
• Validate SFTP connectivity before production releases.
• Support post-implementation verification of batch and file transfers.
• Review operational readiness for scheduled maintenance activities.
• Update operational runbooks following configur
📌 Application Support Engineer (Ciudad de México)
🏢 Infosys
📍 Ciudad de México
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