We're Hiring: Onsite Deskside Support Engineer (L1/L2)
? Locations: Toluca and Irapuato, Mexico ??
? Work Arrangement: Onsite
? Schedule: Monday to Friday, standard business hours
? Employment Type: Full-Time
? Monthly Salary: USD 1,200
About the Role
Sharp Brains is looking for an experienced Deskside Support Engineer (L1/L2) to provide onsite IT support, troubleshoot end-user devices, and maintain IT operations at client locations in Toluca and Irapuato, Mexico.
Key Responsibilities
• Provide technical support for desktop and laptop hardware, software, and connectivity issues.
• Perform IMAC activities (Install, Move, Add, Change) and break/fix support.
• Configure devices, perform OS imaging, install updates, and coordinate hardware replacements.
• Use SCCM, Microsoft Intune, and ServiceNow for device management and ticket resolution.
• Support Microsoft Office, Outlook, VPN clients, printers, scanners, and other peripherals.
• Assist with Active Directory, user account management, and mobile device support.
• Provide VIP support and assist with critical incidents and escalations.




• Follow IT security policies, antivirus requirements, and ITIL procedures.
• Maintain accurate documentation, asset inventory, and incident records.
• Provide basic Mac support and Smart Hands assistance when required.

Required Skills
• Experience in L1/L2 Deskside Support, Desktop Support, or End-User Computing (EUC).
• Knowledge of Windows operating systems and desktop troubleshooting.
• Hands-on experience with SCCM, Intune, ServiceNow, and Active Directory.
• Familiarity with hardware replacement, OS imaging, patching, and IMAC activities.
• Strong communication, troubleshooting, and customer service skills.
• Ability to work onsite, Monday to Friday, during standard business hours.

Compensation and Schedule
• Salary: USD 1,200 per month
• Working days: Monday to Friday
• Working hours: Standard business hours
• Work location: Onsite in Toluca or Irapuato, Mexico

How to Apply
In

📌 End User Support Specialist (México)
🏢 Sharp Brains
📍 México