Are you energized by solving technical puzzles and helping people stay connected and productive?
DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support.
Why You’ll Love Working Here
• Purpose with Passion-Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.
• Grow & Thrive-From certifications to career paths, DYOPATH invests in your development.
• Award-Winning Culture-Recognized for outstanding IT service—and we bring that same dedication to supporting each other.
• Fun & Respectful Teamwork-A collaborative, upbeat environment where achievements are celebrated.
Benefits
• Savings / Monthly 13% cap
• Pantry Vouchers 9% deposited every month
• Christmas Bonus: 25 days of your daily income
• Vacations - 12 days after the first year
• Anniversary Bonus - 10 days of base salary
• Vacation Premium – 40% first year
• Major Medical Insurance covers you and your immediate family
• Life Insurance
• Quarterly Bonus
• Marriage or Bereavement Time off
• Maternity/Paternity Time off
• Ergonomic Chair
• 250 pesos monthly stipend for internet and electricity
Role Overview
• Location: Remote (Mexico)
• Schedule: 1st Shift (3a-12 noon) Monday through Friday; Versátil to cover other shifts based on operational need
• Pay Rate: 17,000 MXN
Your Mission as a Service Desk Level 1 Analyst
• Respond to incoming phone calls, emails, and chat messages requesting technical support
• Log all service desk interactions in the ticketing system
• Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues
• Resolve technical issues when possible and escalate when necessary
• Ensure timely and accurate resolution of all service desk requests
• Conduct follow‑up with customers or employees to ensure satisfaction
• Continuously improve technical ski