Sr Developer will design build and optimize Salesforce and Service Cloud solutions for an MNC in a hybrid work model focusing on Apex development configuration and integration. The role involves translating complex business needs into scalable data driven solutions that enhance customer support efficiency improve user experience and deliver measurable value to global stakeholders.
Responsibilities
• Design scalable Salesforce and Service Cloud components that align with business processes and deliver reliable outcomes for integral stakeholders.
• Develop robust Apex classes triggers and batch processes that ensure high performance maintainability and adherence to enterprise coding standards.
• Configure Service Cloud features such as case management queues automation and knowledge to streamline customer support operations and reduce manual effort.
• Implement secure integrations between Salesforce and external systems using APIs and middleware to ensure consistent and accurate data flow across platforms.
• Optimize existing Salesforce customizations by refactoring code improving queries and tuning workflows to enhance system stability and response times.
• Collaborate closely with product owners and business analysts to translate user stories into detailed technical designs and deliverables that are testable and measurable.
• Create and maintain clear technical documentation that supports future enhancements onboarding of new team members and effective knowledge sharing.
• Perform thorough unit testing and support system testing to detect defects early ensuring high quality releases and reduced production incidents.
• Analyze data models within Salesforce to design efficient object relationships and field structures that support reporting and analytics needs.
• Support incident resolution and production maintenance activities by investigating issues identifying root causes and implementing sustainable fixes.
• Work effectively in a hybrid work model by