Job Description

We’re seeking a Senior Salesforce Marketing Cloud Support Engineer for a client in the investment management industry to provide L1/L2 production support across a Salesforce-based Distribution application landscape, with a primary focus on Salesforce Marketing Cloud, Account Engagement, Salesforce Data Cloud, customer engagement workflows, and integrated business applications.

The role is open at the Senior or Senior Lead level, depending on experience and technical expertise.

Qualifications

Skills & Experience

• Experience in Application & Production Support environments.
• 6-8+ years of hands-on experience supporting Salesforce Marketing Cloud, including campaigns, journeys, automations, audience segmentation, personalization, and email execution.
• Experience supporting Salesforce Data Cloud and its data synchronization with Marketing Cloud and other Salesforce applications.
• Experience troubleshooting campaign failures, automation errors, data loads, imports and exports, data extensions, and integration failures.




• Experience supporting applications integrated through REST APIs, SOAP APIs, SFTP, and file-based interfaces, with working knowledge of Salesforce Customer 360 concepts and cross-platform data synchronization.
• Experience with root cause analysis, production incident management, problem management, and impact assessments, using monitoring tools such as Splunk, AppDynamics, Dynatrace, or New Relic.
• Strong understanding of ITIL processes and experience with service management platforms such as BMC Helix, Jira Service Management, or ServiceNow.
• Excellent verbal and written communication skills to coordinate across technical teams, business stakeholders, and external vendors.

Set Yourself Apart With

• Exposure to financial services, asset management, or other regulated industries.
• Salesforce Marketing Cloud certifications (Administrator, Email Specialist, Consultant, or similar).
• Experience supporting Salesforce Account Eng

📌 Senior or Lead Salesforce Application Support Engineer (Ciudad de México)
🏢 Publicis Sapient
📍 Ciudad de México