Why GM Financial?
GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a general provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Our Purpose: We pioneer the innovations that move and connect people to what matters.
This position will be posted until filled.
Responsibilities
About the role:
This role supports regulatory compliance activities by monitoring requirements from Mexican authorities, assisting with regulatory inquiries,
and helping investigate customer complaints while partnering with Legal and compliance teams. The position also contributes to risk management efforts by tracking findings and remediation actions, conducting monitoring and testing activities, and preparing compliance dashboards, metrics, and regulatory reports.
In this role you will:
• Support the monitoring of requirements issued by local regulatory authorities such as CONDUSEF, CNBV, PROFECO, BANXICO, and others.
• Support the execution of Financial Education Program activities in collaboration with AMFE and CONDUSEF.
• Perform monitoring and testing activities and document results.
• Track and monitor Risk Acceptances, observations, and findings to support timely remediation.
• Support the intake, investigation, documentation, and follow-up of complaints in coordination with Legal Counsel.
• Support the preparation and submission of responses to inquiries received from the CNBV.
• Prepare Complia