About The Role
We are looking for a hands-on Restaurant Technology Support Specialist to manage and troubleshoot technology systems across multiple restaurant locations.
You will support restaurant point-of-sale (POS) systems, online ordering platforms, back-office accounting software, Microsoft 365, and basic network connectivity. Your primary responsibility is to resolve technical issues, minimize disruptions to restaurant operations, and ensure systems work reliably.
This is an individual contributor role. You will work directly with restaurant teams, troubleshoot issues remotely, coordinate with vendors when necessary, and take ownership of problems from diagnosis through resolution.
This role is best suited for someone with hands-on restaurant IT experience, strong Toast POS administration skills, and experience supporting restaurant openings or POS deployments.
What You'll Do2. Online Ordering and System Integrations3. IT Administration and Network Troubleshooting4. New Restaurant Setup and Go-Live5. Ticket Ownership and Process Improvement
• Restaurant POS and Technology Support
• Administer and troubleshoot Toast POS, including terminals, kitchen display systems (KDS), receipt printers, handhelds, payment terminals, menus, modifiers, and employee permissions
• Resolve POS errors, payment issues, offline operations, reporting discrepancies, and hardware problems
• Provide technical support through phone, email, Microsoft Teams, and remote sessions
• Support Olo online ordering, including menu synchronization, order routing, store availability, and third-party ordering integrations
• Troubleshoot Toast-to-Restaurant365 integrations, failed sales imports, reporting discrepancies, and back-office workflows
• Identify integration failures and restore normal system operations
• Manage Microsoft 365 accounts, email, licenses, user permissions, password resets, and multi-factor authentication
• Troubleshoot internet connectivity, Wi-Fi, switches, firewalls, an
📌 Restaurant Tech Support Specialist (México)
🏢 Vivant
📍 México