Retention Account Manager Mexico City (Office) | Solera – Identifix Who We Are Solera is a integral leader in data and software services, driving transformation across the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s most important assets: homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an innovative culture focused on delivering the future through cognitive answers, insights, algorithms, and automation.
The Role The Retention Account Manager at Solera plays a critical role in preventing customer churn and protecting recurring revenue, specifically managing accounts at risk of cancellation due to non-payment or competitive displacement (IDX). This is a high-activity, performance-driven role, where success is defined by the ability to retain accounts, recover past-due balances, and execute consistent outbound engagement across calls, emails, and follow-ups.
The Retention AM is expected to operate with urgency, ownership, and strong commercial instincts to convert at-risk accounts into retained and paying customers, directly impacting revenue protection and business stability.
What You’ll Do Drive customer retention efforts by proactively contacting accounts at risk of cancellation and positioning Solera’s value to avoid churn to IDX competitors Execute collections strategy by recovering past-due balances and securing payments during customer interactions Perform high-volume outbound activity daily, including: Calls Voicemails Email follow-ups Maintain structured multi-touch follow-up cadence to prevent cancellations due to non-payment Track and manage account status progression (In Progress, Dependent, Collected, No Success) Identify root causes for cancellation risk and provide tailored solutions Maintain accurate and timely updates in CRM
📌 Account manager (Ciudad de México)
🏢 Solera
📍 Ciudad de México
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