Position Overview We are seeking a highly experienced Senior Service Now Developer to join our team and support the design, development, and optimization of enterprise-grade solutions on the Service Now platform. This role requires deep technical expertise, strong understanding of ITSM processes, and the ability to collaborate effectively with general stakeholders in a fast-paced, regulated environment. Role Details
Position Title: Senior Service Now Developer
Employment Type: Full-time (40 hours per week)
Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM
Holiday Schedule: United States holidays
Contract Duration: 12 months (estimated)
Start Date: ASAP
Language Requirement: Advanced English
Education: Bachelor's degree in Computer Science, Engineering, or a related discipline
Professional Experience: Minimum of 7 years of relevant experience Key Responsibilities
Lead the design, development, and implementation of Service Now applications, modules, and workflows in alignment with business and IT objectives.
Develop and maintain custom Service Now components, including:




Business Rules
UI Policies
UI Scripts
Client Scripts
Notifications
Design and support integrations using REST and SOAP APIs to ensure seamless interoperability with external systems.
Configure, enhance, and maintain core Service Now modules, including:
Incident Management
Problem Management
Change Management
Service Catalog
Ensure all implementations comply with internal security standards, governance policies, and ITIL best practices.
Plan and execute platform upgrades while ensuring system stability, performance, and scalability.
Partner with ITSM process owners and business stakeholders to gather requirements and translate them into clear technical specifications.
Provide advanced technical support, troubleshooting, and root-cause analysis for Service Now-related issues.
Collaborate with cross-functional and geographically distributed teams to ensure timely and successful project delivery.
Required

📌 Servicenow developer (Ciudad de México)
🏢 Sqdm
📍 Ciudad de México