US Job Finders is searching for a:

HR Manager – Nearshore & Offshore Staffing (Remote)

Location: Remote (U.S. Eastern Time Zone)

Employment Type: Part-Time to start, with the opportunity to move to Full-Time

Experience Required: 5+ years of HR experience, including onboarding/offboarding, employee relations and conflict resolution

Reports To: Founders

Language Requirement: Excellent written and spoken English (Spanish a plus)

About the Role

US Job Finders is seeking a professional, people-focused and highly organized HR Manager to support a fast-growing U.S.-based nearshore and offshore staffing company. The company places remote contractors from around the world with U.S. businesses, and this role is the HR backbone for that relationship. You will take care of the contractors we place and the clients they work for.

You will manage the full contractor lifecycle: onboarding and offboarding, initiating and following up on contracts, and running the introduction between each new contractor and their client. You will also be the go-to person for HR questions from contractors and clients, and you will handle concerns, complaints and conflicts between them. Sometimes that means leading calls with both the client and the contractor to resolve an issue fairly and professionally.

The idóneo candidate is calm, neutral and confident in difficult conversations, and excellent at follow-through. You can build trust with contractors while keeping clients happy, and you know that a smooth start, regular check-ins and fast issue resolution are what keep placements successful long term.

Key Responsibilities

Contractor Onboarding

Manage the full onboarding process for every newly placed contractor, from accepted offer to first day

Collect and verify required onboarding documents, identification and contractor information

Coordinate with Finance so contractor payment and tax information (for example, W-8BEN forms) is complete before the start date

Confirm contractors meet work-setup requirements, such as equipment, internet reliability and backup connectivity, when applicable

Give new contractors a clear orientation on company policies, expectations, schedules, time-off procedures and how to get support

Track onboarding progress and make sure no step is missed before the start date

Client & Contractor Introductions

Arrange and lead initial onboarding introductions between each new contractor and their client

Align both sides on expectations: schedule, time zone, communication tools, reporting lines, responsibilities and first-week priorities

Follow up after the first day, first week and first 30 days to confirm the placement is off to a strong start

Spot early warning signs and step in before small issues turn into larger problems

Contract Management

Initiate contractor agreements and send them for e-signature

Follow up to make sure every contract is signed, returned and properly filed before work begins

Maintain an organized contract tracker with status, renewal and key dates for every contractor

HR Support for Contractors & Clients

Serve as the main point of contact for HR-related questions from contractors and clients

Answer questions about policies, schedules, holidays, time off, conduct expectations and contract terms

Route payment and invoicing questions to Finance and follow up until they are resolved

Coordinate time-off requests and coverage plans with clients





Respond to every inquiry promptly, professionally and with clear next steps

Employee Relations, Complaints & Conflict Resolution

Receive and handle HR complaints and concerns from contractors or clients

Investigate issues fairly by gathering facts from all parties and documenting findings

Lead mediation calls with the client and the contractor, together or separately, to resolve conflicts and agree on next steps

Address performance, attendance, communication and conduct concerns raised by clients

Coach contractors on expectations and create improvement plans when needed

Escalate serious or sensitive matters to the founders with clear documentation and recommendations

Keep accurate, confidential records of all complaints, conversations and outcomes

Contractor Offboarding

Manage the full offboarding process when a placement ends, whether by client request, contractor resignation or replacement

Communicate professionally with both parties about notice periods, end dates and transition plans

Coordinate final payments with Finance and make sure all obligations are closed out

Confirm system and account access is removed and company or client materials are returned

Conduct exit interviews to understand why placements end and capture lessons learned

Coordinate with the Recruiting team when a client needs a replacement contractor

Contractor Engagement & Retention

Hold regular check-ins with contractors to gauge satisfaction, workload and engagement

Gather client feedback on contractor performance and share it constructively

Support recognition efforts such as client-approved bonuses, milestones and anniversaries

Find retention risks early and work to keep successful placements in place

HR Operations, Policies & Reporting

Maintain accurate, organized and confidential contractor records in the company's HR systems

Develop, update and communicate HR policies, the contractor handbook and standard operating procedures

Track and report key HR metrics, such as onboarding time, active contractors, retention, turnover and reasons placements end

Find ways to improve and automate HR processes as the company grows

Partner closely with Recruiting, Finance and the founders to keep the contractor experience consistent

Required Skills & Qualifications

5+ years of HR experience (HR Manager, HR Generalist, HR Business Partner or similar)

Hands-on experience managing onboarding and offboarding processes

Proven experience in employee relations, including investigating complaints and resolving conflicts

Comfortable leading difficult conversations and mediation calls with multiple parties

Experience preparing, sending and tracking contracts and HR documentation

Excellent written and spoken English, with a professional, confident presence with U.S.-based clients

Strong customer service mindset toward both contractors and clients

Calm, neutral and fair under pressure, with sound judgment and emotional intelligence

Highly organized,



with excellent follow-up and attention to detail

Strict confidentiality and discretion with sensitive personal and business information

Comfortable with Google Workspace, e-signature tools and HR or tracking systems

Self-directed and able to manage many open items without supervision

Available to work during U.S. Eastern Time (EST) business hours

Nice to Have

Experience in a staffing, recruiting, EOR, PEO or BPO company

Experience supporting nearshore or offshore workforces, especially in Latin America

Fluency in Spanish

Understanding of independent contractor relationships and classification

HR certification such as SHRM-CP, PHR or equivalent

Bachelor's degree in Human Resources, Business, Psychology or a related field

Experience with HRIS, ATS or CRM platforms

Experience building HR policies, handbooks or SOPs from scratch

Technology & Systems

E-signature tools (for example, DocuSign, PandaDoc or similar)

ATS for contractor records

Google Workspace

Video conferencing (Google Meet)

Communication tools such as Google Chat

Working Hours

Part-Time to Start – U.S. Eastern Time (EST) business hours

This is a 100% remote position that starts part-time, with the opportunity to move to full-time as the company grows and the role expands.

What We Offer

Competitive compensation based on experience

100% remote work environment

A long-term role with a growing U.S.-based company

Direct partnership with the founders and the chance to shape the HR function

Exposure to a wide range of U.S. clients and remote professionals

Room to grow as the company and its contractor base expand

What Success Looks Like

Every new contractor is fully onboarded, with signed contracts and complete documentation, before day one

Client and contractor introductions are smooth, and both sides start with clear expectations

No contract goes unsigned or unfiled, and every amendment is tracked

Contractors and clients get fast, clear answers to their HR questions

Complaints and conflicts are handled quickly, fairly and professionally, with thorough documentation

Issues are caught early through check-ins, before they put placements at risk

Offboarding is orderly and professional, and replacements are coordinated quickly

Contractor retention and client satisfaction improve over time

The founders spend less time on HR issues and can rely on you to handle them

At US Job Finders, we believe people do their best work when they’re supported, challenged, and trusted. We partner with some of the fastest-growing companies in the country, giving you direct access to roles that are impactful, well-run, and built for long-term success. Whether you’re an experienced specialist or an emerging professional, you’ll find opportunities here that value your expertise, reward your performance, and help you grow.

Candidates who work with us consistently say they appreciate three things: clarity in expectations, leadership that respects their craft, and opportunities that stretch their potential without burning them out. We pride ourselves on matching great people with great companies... and ensuring every placement sets you up to thrive.

If you're ready for a career that values excellence, autonomy, and real advancement, you’re in the right place. US Job Finders is where elite talent goes to build the next chapter of their career.

📌 HR Manager – Nearshore & Offshore Staffing (Remote) (México)
🏢 US Job Finders
📍 México