Job Category: Data Analytics

Job Description:

Scope of role for WIFI contractor position: Hope this is sufficient.

- Primary Responsibility is to support all WIFI severity incidents globally and provide expertise in resolution.
- Have Strong working knowledge of Wi-Fi infrastructure - Juniper/MIST would be preferred.
- Working with other IT teams including Incident Management during crisis and represent Connectivity.
- Work within general diverse team of engineers and vendors to provide support on a “follow the Sun” basis.
- Drive down infrastructure service outages and repeat failures.
- Present during Post Incident Reviews.
- Ensure global standards are set and adhered to.
- Work with Service Providers, ensuring contractual service is delivered and work with them on Continuous Improvement.
- Strong technical skills for handling Wi-Fi Incidents
- Strong understanding of Data Networks Topologies and protocols.
- Drive to improve the services we provide to our business.
- Need to be a good team player and able to collaborate at all levels.
- Experience of Working to ITIL/Agile Standards/Framework.
- Strong communication skills and be able to communicate at all levels within the business

Deliverables.

- Help support MTTR reduction.
- Reduce the number of WIFI related incidents/tickets.
- Help and consolidate WIFI process in the team.
- Share WIFI knowledge with wider team.

Responsibilities:

- Primary Responsibility is to support all WIFI severity incidents globally and provide expertise in resolution.
- Have Strong working knowledge of Wi-Fi infrastructure - Juniper/MIST would be preferred.
- Working with other IT teams including Incident Management during crisis and represent Connectivity.
- Work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis.
- Drive down infrastructure service outages and repeat failures.




- Present during Post Incident Reviews.
- Ensure global standards are set and adhered to.
- Work with Service Providers, ensuring contractual service is delivered and work with them on Continuous Improvement.
- Strong technical skills for handling Wi-Fi Incidents
- Strong understanding of Data Networks Topologies and protocols.
- Drive to improve the services we provide to our business.
- Need to be a good team player and able to collaborate at all levels.
- Experience of Working to ITIL/Agile Standards/Framework.
- Strong communication skills and be able to communicate at all levels within the business

Qualifications:

Wifi Engineer

About Us:

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit .





EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.

About the Team: EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.

📌 Wifi Engineer (Ciudad de México)
🏢 EXL Service
📍 Ciudad de México