Position Overview

We are seeking a highly experienced Senior Service Now Developer to join our team and support the design, development, and optimization of enterprise-grade solutions on the Service Now platform. This role requires deep technical expertise, strong understanding of ITSM processes, and the ability to collaborate effectively with general stakeholders in a fast-paced, regulated environment. Role Details

Position Title: Senior Service Now Developer

Employment Type: Full-time (40 hours per week)

Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM

Holiday Schedule: United States holidays

Contract Duration: 12 months (estimated)

Start Date: ASAP

Language Requirement: Advanced English

Education: Bachelor's degree in Computer Science, Engineering, or a related discipline

Professional Experience: Minimum of 7 years of relevant experience Key Responsibilities

Lead the design, development, and implementation of Service Now applications, modules, and workflows in alignment with business and IT objectives.

Develop and maintain custom Service Now components, including:

Business Rules

UI Policies

UI Scripts

Client Scripts

Notifications

Design and support integrations using REST and SOAP APIs to ensure seamless interoperability with external systems.

Configure, enhance, and maintain core Service Now modules, including:

Incident Management

Problem Management

Change Management

Service Catalog





Ensure all implementations comply with internal security standards, governance policies, and ITIL best practices.

Plan and execute platform upgrades while ensuring system stability, performance, and scalability.

Partner with ITSM process owners and business stakeholders to gather requirements and translate them into clear technical specifications.

Provide advanced technical support, troubleshooting, and root-cause analysis for Service Now-related issues.

Collaborate with cross-functional and geographically distributed teams to ensure timely and successful project delivery.

Required / Preferred Service Now Certifications

Certified Technical Architect (CTA)

Certified Application Developer (CAD)

Certified Implementation Specialist (CIS) in:

Cloud Provisioning

Discovery

Event Management

Service Mapping

Micro-Certifications (Preferred):

Flow Designer

Integration Hub

App Engine Studio

Predictive Intelligence

Professional Profile

Demonstrated experience delivering complex Service Now implementations in large-scale or enterprise environments.

Strong communication skills with the ability to engage effectively with technical and non-technical stakeholders.

Proven ability to work independently while maintaining a high level of accountability and ownership.

Experience operating in international, distributed teams and supporting US-based business operations. #J-18808-Ljbffr

📌 Servicenow developer (Ciudad de México)
🏢 Sqdm
📍 Ciudad de México