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If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Position: Networks Engineer – Voice and Telephony

Location: Guadalajara, Mexico

Full time - On-site.

Role Overview

The Networks Engineer – Voice and Telephony is responsible for the operation and support of THE CLIENT's Cisco-based unified communications platform, covering call manager administration, VOIP endpoint assignments and SIP trunk connectivity.

Key Responsibilities

Handling issues related to

- Cisco Unified Call Manager (CUCM).
- VOIP assignments.
- SIP trunks.

Required Skills & Experience
- 4–7 years of experience administering and supporting enterprise voice and unified communications platforms.




- Hands-on Cisco Unified Communications Manager administration: user and device provisioning, dial plan configuration, partitions and calling search spaces, and call routing troubleshooting.
- Practical experience with VOIP endpoint registration, extension mobility and softphone deployment.
- Working knowledge of SIP signalling and SIP trunk configuration, including troubleshooting with carriers and interpreting SIP traces.
- Understanding of voice quality fundamentals: QoS, codecs, jitter, latency and packet loss, and the ability to diagnose call quality complaints end to end.
- Familiarity with voice gateways, MGCP/H.323 and analogue interfaces for legacy plant equipment.
- Experience operating within an ITIL-aligned incident and change management process.
- Professional working proficiency in English and Spanish.

Preferred Qualifications

- Exposure to Cisco Unity Connection voicemail and Cisco Unified Contact Center.
- Experience with Microsoft Teams telephony or Direct Routing, and awareness of migration paths from on-premise CUCM.
- Experience supporting voice services across manufacturing plant and warehouse sites, including overhead paging or intercom integration.
- Packet capture and analysis skills (Wireshark) applied to voice troubleshooting.

Education & Certifications
- Bachelor's degree in Computer Science, Telecommunications, Electronics Engineering or a related discipline.
- Cisco CCNP Collaboration or CCNA Collaboration (desirable).




- ITIL Foundation certification (desirable).

Why join Genpact?

- Lead AI-first transformation – Build and scale AI solutions that redefine industries
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
- Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
- Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Voice Network Engineer (Guadalajara)
🏢 Genpact
📍 Guadalajara