Ensure the achievement of Net Revenue Customer Pay (NRCP) sales targets for the assigned dealers by developing structured sales plans, conducting recurring business follow-up, and identifying all factors that may impact target achievement, including logistics, parts availability, compliance requirements, market conditions, and operational constraints.

Responsible for building tailor-made commercial strategies for each dealership and branch, coordinating closely with Marketing to ensure the organic execution of the defined marketing plan according to Mercedes-Benz México (MBMex) requirements, identifying the market potential of each branch by sales channel such as workshop, Over The Counter (OTC), and Body & Paint (B&P;), and supporting dealers in improving customer satisfaction performance through clear action plans aligned with Dealer Management teams

Day to day (main tasks):

· Develop and execute structured sales plans for the assigned dealer network to achieve NRCP targets, including recurring performance reviews, target tracking, and definition of the commercial action plans required to close gaps and secure results. Identify and quantify the market potential of each dealership branch by sales channel, including workshop, OTC, and B&P;, to define channel-specific growth strategies, support customer satisfaction improvement. Consult the dealer on sales process optimization and best practice transfer from other workshops

· Definition of ambitious yet realistic growth targets (NRCP and supporting KPIs) for the assigned dealer network, based on MBMex market-wide business targets and strategies, local market conditions, dealer development potential, and historical performance

· Execute a bridge role between Customer Services (CS) organization of MBMex and assigned dealers including.:

· Representation of dealer interests in all relevant MBMex projects / initiatives.

· Driving the implementation of dealer-requested measures together with all relevant internal stakeholders of MBMex.





· Ensure implementation of central sales measures of MBMex at the assigned workshops.

· Bi-lateral transfer of relevant information

· Reporting on dealer performance for internal committees

· Coordinate continuously with the Marketing area to ensure execution of the defined marketing plan in line with MBMex requirements and adapt it organically to the specific needs, opportunities, and business realities of each dealership through a tailored commercial plan.

Profile

1. Bachelor's degree: Industrial or Mechanical Engineering, Business Administration, Economics, or related field.
2. Experience: 3-5 years in dealer network management, commercial performance, after-sales business development, sales planning, or automotive-related commercial roles.
3. English: Advanced
4. NRCP sales planning and commercial performance management
5. Dealer network business development and channel strategy
6. Market potential analysis by sales channel (Workshop, OTC, B&P;)
7. Marketing plan execution and tailored commercial planning
8. Availability to travel across the assigned dealer territory in Mexico.
9. Frequent interaction with Dealer Management Teams, Marketing, Logistics, Compliance, and Sales & Process Management teams.
10. Strong capability to prepare recurring business reviews, action plans, and executive follow-up materials

The power of being unique. Diversity & Inclusion at Mercedes-Benz. We attract and value a diverse workforce to drive innovation and reflect our general customers and environments in which we operate. We embrace the uniqueness of every team member and are committed to promoting an inclusive culture with equal opportunities for success.

We enable our teams to bring their diverse experiences, skills and perspectives to build the world´s most desirable cars for a sustainable future. When choosing our talent we focus on their abilities and do not discriminate based on ethnic origin, nationality, gender, age, disability, social condition, health condition, religion, immigration status, opinions, sexual preference, marital status, university or appearance.

📌 (Zone Manager) District CS Sales Sr. Analyst (Ciudad de México)
🏢 Mercedes-Benz México
📍 Ciudad de México