In this role, you will impact customer satisfaction and operational efficiency by leading efforts to resolve complex customer issues, improving process workflows, and supporting the overall customer experience strategy.

Responsibilities
• Serve as the primary contact for complex customer inquiries, including order status, changes, repairs, and returns.
• Collaborate with Technical Support, Logistics, Manufacturing, Sales, and Product Management teams to resolve customer issues promptly.
• Analyze and address errors in order fulfillment and performance indicators, implementing corrective actions to prevent recurrence.
• Manage order processing and invoicing activities such as order entry, expediting, change orders, and returns while monitoring order status and resolving discrepancies.
• Lead and participate in process improvement projects to enhance customer care operations and efficiency.
• Flexibility to work one Saturday each month during EOM to support case-related activities and business operations.
• Handle inbound customer calls and resolve customer inquiries and cases through phone,



email, and chat channels.

Qualifications
YOU MUST HAVE
• 2+ years of customer service experience with a proven track record in handling complex customer interactions.
• Ability to analyze performance data and implement corrective actions using methodologies like Root Cause Analysis (RCA).
• Bachelor’s Degree preferred.
• Strong verbal and written communication skills in English, with the ability to communicate effectively and positively.

WE VALUE
• Strong knowledge of order management, supply chain, and customer support processes.
• Experience with ERP systems such as SAP, Oracle, and customer portals.
• Experience working in a multinational, multi-disciplinary team environment.
• Proficiency in process redesign and driving a One-Honeywell approach.
• Strong analytical skills and experience with integrated reporting systems.
LI-Hybrid

ABOUT HONEYWELL TECHNOLOGIES
Honeywell Tec

📌 Sr Cust Exp Specialist (México)
🏢 Honeywell
📍 México