select how often (in days) to receive an alert: create alert

- ensure a positive customer experience from the reception to the delivery of the unit.
- perform timely follow-up on requested services. Clearly communicate the status and
- progress of the service.
- manage documents related to the service order.
- comply with customer service and quality policies and procedures.
- detect opportunities for improvement or additional service sales.
- capture and update data in the corresponding systems.
- support the management of complaints and claims, seeking effective solutions.

job responsibilities

- reception of units in the workshop.
- opening and closing of service orders in the system.
- constant communication with the client regarding the status of
- the unit.



Coordination with the technical team for work
- scheduling. Review of service history and active policies.
- validation and authorization of budgets with the client.
- ensure that the unit is clean and ready for delivery.
- register complaints or disagreements and channel them
- appropriately. Preparation of basic follow-up or satisfaction reports.
- follow-up on scheduled appointments and ensuring punctuality.
- support in the recovery of overdue portfolio associated with services.
- proposal of complementary services (preventive maintenance, extended warranties, etc.)

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📌 Service advisor sucursal culiacán (Cancún)
🏢 Scania
📍 Cancún