With over two decades of experience, kutir partners with forward-thinking companies to build world-class teams across emerging technologies. We bring deep domain expertise, a sharp eye for innovation, and a trusted network of proven engineers and architects. We help you accelerate product development, scale innovation, and unlock business value by connecting you with top-tier professionals. Whether you're building ai-first products, scaling cloud infrastructure, or driving digital transformation, kutir brings the right expertise to help you move faster and smarter — with confidence. Let’s shape what’s next. Together. Dedicated it support engineer (level 1 - on-site)location: on-site (multiple locations across mexico: cdmx, toluca, irapuato, san luis potosí, villahermosa, zapopan, monterrey, cuautitlán izcalli, cuautlancingo). Employment type: full-time / dedicated on-site shift: standard business hours (monday to friday)job overview we are looking for a dedicated on-site it support engineer (level 1) to manage daily end-user it support, workplace hardware troubleshooting, and local it infrastructure maintenance at our client’s facility. This is a full-time, on-site role responsible for delivering prompt technical assistance and maintaining high operational uptime. Key responsibilities provide first-line on-site technical support for desktop computers, laptops, printers, mobile devices, and peripherals. Diagnose and resolve hardware, software,



operating system (windows/mac os), and local network connectivity issues. Execute user account management tasks (active directory / microsoft 365 onboarding, offboarding, access requests). Perform hardware deployments, system imaging, data migration, and workstation setup for new hires. Manage local it inventory, it asset tracking, and return/replacement of defective equipment. Document all incidents and service requests in the itsm ticketing system following established slas. Escalation management: coordinate with level 2/3 engineering teams and external vendors for complex technical issues. Qualifications & requirements education: associate’s or bachelor’s degree in computer science, information technology, or equivalent practical experience. Experience: 1–3 years of experience in hands-on desktop support, helpdesk level 1, or field technical support. Technical skills: proficiency in windows 10/11 and microsoft 365 environment. Basic knowledge of networking fundamentals (tcp/ip, dhcp, dns, lan/wi-fi troubleshooting, patch panels). Familiarity with ticketing tools (service now, jira, remedy, or similar). Soft skills: strong customer service orientation, clear communication skills, and structured problem-solving ability. Language: professional working proficiency in english (verbal and written) is preferred for internal escalation reporting.
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📌 It support engineer (Ciudad de México)
🏢 Kutir Technologies
📍 Ciudad de México