We are looking for a detail-oriented, caring, and reliable bilingual professional to join our remote patient support team.In this role, you will be the primary point of contact for patients, helping them navigate their care journey from scheduling appointments to receiving follow-up guidance after their visits.This is a fully remote, full-time position open to candidates based in Mexico.
If you genuinely enjoy helping people, communicate clearly in both English and Spanish, and thrive in a structured remote environment, we would love to hear from you.What You Will DoRespond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chatsSchedule patient appointments and manage changes or cancellationsProvide patients with clear pre-appointment and post-appointment instructionsFollow up with patients as needed to ensure they have the information they needSupport clinic operations with coordination and administrative tasksMaintain accurate records of all patient interactionsHandle multiple communication channels at the same time while keeping a calm, professional tone throughoutContract & Compensation$5.50 USD per hourPaid weekly in arrearsIndependent contractor positionImportant InformationThis is a fully remote opportunityCandidates must be fluent in English and SpanishApplications and resumes must be submitted in EnglishOnly candidates based in Mexico will be considered for this postingWe will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable,



wired internet connection.Hiring ProcessTo ensure fairness and consistency, all applicants must complete every stage of the hiring process.Our process includes:Resume ReviewPre-Screen QuestionnaireOne-Way Video InterviewPre-Screen InterviewLive InterviewsBackground CheckImportantAll resumes must be submitted in English to be considered for the position.Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement.Incomplete applications may automatically be removed from consideration.A background check might be required for candidates who are shortlisted as part of the final hiring process.
Employment will be subject to successful completion of the applicable background check.Requirements:What We're Looking ForFull professional fluency in both English and Spanish, written and spokenAt least 1 year of experience in customer service, patient support, or a similar client-facing roleProven experience working in a fully remote roleStrong written communication skills with attention to grammar and clarityComfortable learning and navigating multiple software tools and platformsA stable internet connection and a dedicated, quiet home workspaceStrong organizational skills and the ability to manage multiple tasks at onceA patient, empathetic, and professional communication style at all timesCurrently residing in MexicoCRM experienceAppointment scheduling experienceInbound and outbound phone calls, email, text messages, and web chat experience#J-*****-Ljbffr

📌 Remote Bilingual Patient Support Agent (Tijuana)
🏢 Resolv.Global
📍 Tijuana