GBS Governance & Continuous Improvement AnalystEmpresa : Nov Inc. Tipo de empleo : Tiempo completo Monterrey, MexicoDescripción del trabajo - GBS Governance & Continuous Improvement AnalystDescriptionPosition SummaryThe Governance Analyst supports operational governance activities across managed services providers, captive/shared service centers, and transitioning operations within the General Business Services organization. This role is responsible for coordinating governance reporting, supporting KPI/SLA administration, maintaining governance documentation, tracking operational actions and risks, and enabling effective service governance routines. The Governance Analyst partners closely with: Service Governance Leads, Delivery teams, Transition teams, Power BI and Alteryx teams, Providers and captive operations. The role serves as a key operational support function for governance execution and service performance transparency. The role also supports continuous improvement initiatives by identifying process enhancement opportunities, participating in solution development, and coordinating implementation activities as needed to improve operational effectiveness.ResponsibilitiesCoordinate weekly, monthly, and quarterly governance reporting activitiesSupport preparation of operational scorecards and governance dashboardsConsolidate KPI, SLA, and operational performance data from multiple sourcesValidate completeness and consistency of governance reporting inputsTrack SLA and KPI performance results and identify potential breachesMaintain KPI definitions, governance trackers, and reporting standardsCoordinate with Power BI and analytics teams to support dashboard and reporting needsAssist with performance trend analysis and operational summariesMaintain governance action logs, RAID trackers,



and escalation recordsSupport governance meeting preparation, agendas, minutes, and follow-up trackingCoordinate governance calendars and recurring review meetingsEnsure governance documentation remains current and organizedSupport governance activities during operational transitions and stabilization periodsTrack transition milestones, risks, and readiness activitiesAssist with hypercare reporting and issue management coordinationCoordinate with delivery teams, providers, captive centers, and business stakeholders to gather governance inputsSupport governance communications and follow-up activitiesEscalate reporting gaps, risks, or unresolved actions as appropriateQualificationsRequiredBachelor’s degree in Business, Finance, Engineering, Operations, Analytics, or related field3–5 years of experience in operations, PMO, governance, reporting, shared services, or service management environmentsExperience working with KPI and operational performance reportingStrong organizational and coordination skillsAdvanced Excel and reporting capabilitiesStrong written and verbal English communication skillsPreferredExperience supporting GBS or shared services organizationsFamiliarity with SLA/KPI governance conceptsExposure to Power BI or Alteryx environmentsExperience supporting outsourcing, managed services, or captive center operationsBilingual English/Spanish preferredKey CompetenciesAttention to detailOperational coordinationReporting disciplineAnalytical thinkingAccountabilityCommunication skillsTime managementCross-functional collaborationSuccess MeasuresAccuracy and timeliness of governance reportingGovernance cadence effectivenessSLA/KPI tracking accuracyAction and escalation follow-throughStakeholder responsivenessGovernance documentation quality#J-18808-Ljbffr

📌 Gbs Governance & Continuous Improvement Analyst (Xico)
🏢 NOV
📍 Xico