**About the Role**
We are looking for a strategic and data-driven **Account Manager** to join the Uber Eats team in Mexico. In this role, you will be the main point of contact for a portfolio of our highest-value restaurant partners. You won't just manage accounts; you will act as a business consultant, using data to help partners optimize their operations, grow their revenue, and delight their customers.
As an **Account Manager**, you are expected to operate with autonomy, handling complex partner negotiations and cross-functional projects. You will work side-by-side with Operations, Marketing, and Product teams to ensure the best restaurant experience in the Mexican market.
- **Portfolio Management**: Own a book of business consisting of Enterprise restaurant partners. You are responsible for their retention, satisfaction, and growth on the platform.
- **Strategic Consulting**: Conduct Monthly Business Reviews (MBRs) with partners to present performance data, operational insights, and tailored recommendations to improve their delivery efficiency and profitability.
- **Revenue Growth & Upselling**: Identify opportunities to cross-sell Uber Eats products (e.g., Sponsored Listings/Ads, Offers, Membership programs) that align with the partner's goals.
- **Operational Excellence**: Diagnose operational issues (e.g., high missing item rates, slow prep times) and work with partners to implement solutions that improve the end-customer experience.
- **Negotiation**: Lead contract renewals and renegotiations to ensure long-term,



sustainable partnerships.
- **Voice of the Customer**: Gather feedback from the Mexican market and advocate for product improvements by collaborating with regional and general Product/Engineering teams.
- Basic Qualifications
- **Experience**: 3+ years of experience in Account Management, Sales, Business Development, or a client-facing strategy role.
- **Language**: Native/Bilingual proficiency in **Spanish** and professional proficiency in **English** (you will be communicating with global teams).
- **Analytical Skills**: Strong proficiency in Excel/Google Sheets (vlookups, pivot tables). You must be comfortable interpreting data sets and turning them into actionable narratives for clients.
- **Communication**: Excellent written and verbal communication skills. You can explain complex concepts simply and negotiate effectively with business owners.
- Preferred Qualifications
- **Industry Knowledge**: Experience in the food & beverage, logistics, or tech industry in Mexico.
- **Technical Chops**: Experience with SQL is a huge plus (ability to pull your own data).
- **CRM Experience**: Proficiency with Salesforce or similar CRM tools for pipeline management.
- **Problem Solving**: Proven track record of managing complex client escalations and turning detractors into promoters.
**Success Attributes**
Customer Centricity Market and Platform Expertise Negotiation & Deal-Making Sales Lifecycle Management Stakeholder Management Uber Values Case Study

📌 Account Manager - Enterprise Strategic (Monterrey)
🏢 Uber
📍 Monterrey