Position Summary:
The Key Account Manager is responsible for directly interfacing with clients to provide updates, schedule deliveries, solve problems, and attend performance meetings on-site at the customer. The Key Account Manager is also responsible for the daily execution of import/export container movements, coordinating terminal appointments, and managing the physical yard, while this role bridges the gap between drivers and yard operations and the customer, ensuring on-time delivery, meeting all expectations, and KPI’s of the customer while minimizing demurrage/detention fees, and maximizing profitability.
Key Responsibilities:
1. Customer Facing & Account Management
- Primary Contact: Serve as the main point of contact for assigned clients
regarding container status, last-minute changes, and issue resolution.
- Customer Meetings: Attend regular client meetings (in-person) to review Key
Performance Indicators (KPIs), such as on-time pickup/delivery, detention, and
hot container turn times.
- Proactive Communication: Inform customers of delays, port congestion, or
chassis shortages before they impact the supply chain.
- Relationship Building: Strengthen client relationships through professional,
empathetic, and responsive service.
- Account Growth: Work with the customer and identify new opportunities to further grow the account.
2. Drayage Dispatching & Operational Leadership
- Dispatcher Team Leadership: Supervise the daily workflow of the dispatcher team, providing guidance, conducting training, and ensuring accurate, efficient dispatching.
- Carrier Management: Schedule and dispatch carriers to port terminals, rail ramps, and customer locations.




- Performance Monitoring: Monitor driver real-time locations to ensure on-time, efficient pickups and deliveries.
3. Yard Management & Terminal Operations
- Container Tracking: Monitor container availability (LFD - Last Free Day) via terminal portals to avoid demurrage.
- Equipment Control: Manage the inventory of empty containers, chassis, and loaded containers in the yard.
- Terminal Liaison: Coordinate with marine terminals and railroads to ensure efficient turn times for drivers.
Requirements & Qualifications:
- Experience:
5+ years experience in drayage dispatching, trucking logistics, or container management (required).
- Bilingual - Must be proficient in reading, writing, and speaking both English and Spanish.
- 3PL Experience: Proven experience in a 3PL or Asset-based brokerage environment.
- Leadership Skills: Demonstrated ability to lead, mentor, and motivate a team.
- Technical Skills: Proficiency in TMS software, YMS software, Microsoft Outlook, and Microsoft Excel.
- Communication: Exceptional verbal and written communication skills for client-facing meetings.
- Problem Solving:
Ability to think critically, make decisions under pressure, and resolve customer complaints.
- Education: High School Diploma required; Bachelor’s degree in Supply Chain/Logistics preferred.
Core Competencies
- Client Intimacy: A desire to understand and meet the unique needs of the customer.
- Proactive Attitude: Ability to anticipate problems and act in a fast-paced environment
- Accountability: High ownership of results, including KPI
Tipo de puesto: Jornada completa
Sueldo: $75,000.00 - $95,000.00 al mes
Lugar de trabajo: Empleo presencial

📌 Key Account Manager - (Bilingual) (Heroica Puebla de Zaragoza)
🏢 Valoroo
📍 Heroica Puebla de Zaragoza