**JR- Sales Support Analyst**
**Position Objective**
Provide proactive support and follow-up with sales channels to resolve operational issues that may impact sales to end customers (finance, logistics, invoicing, government regulations, etc.). Act as a key point of contact for handling daily requests and requirements from internal teams and external partners, ensuring timely and effective solutions.
**Key Activities and Responsibilities**:
- Serve as a **specialized advisor**, responding to and resolving daily inquiries and requirements related to sales operations.
- Develop and communicate **forecasts and sales reports**across teams to support decision-making.
- Review and ensure compliance with **project reporting requirements**and deliverables.
- Perform **data analysis**to evaluate current sales tactics and operational processes, identifying areas for improvement.
- Drive initiatives to enhance **Sales and Marketing operations**.
- Build and maintain strong relationships with internal and external stakeholders, including Marketing, Sales, Legal, Agencies, and GM partners.
- Collaborate cross-functionally to **troubleshoot and resolve issues quickly**, minimizing impact on customer experience.
- Perform other related duties as assigned.
- Analytical mindset with proficiency in reporting and data interpretation (Excel, Power BI, SQL, etc).
- Knowledge of sales operations, logistics, finance, or regulatory processes is a plus.
**Required Skills**:
- **Business Degree**:Industrial Engineering or similar experience
- **Experience**in **support areas**(e.g. specialized support desk) with a focus on resolving operational or process-related issues.
- Strong **problem-solving skills**and ability to manage multiple requests in a fast-paced environment.




- Open to work in flexible schedule especially at the end of the month and some Saturdays
- Excellent communication and relationship-building abilities.
- Able to communicate effectively in English for business purposes
In case you need any reasonable adjustment to continue with your process, let your recruiter know.
**DIVERSITY STATEMENT**: General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and general customer base is closely linked to the diversity and inclusion that we experience within General Motors.
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
**Accommodations

📌 Sales Support Analyst (Ciudad de México)
🏢 General Motors
📍 Ciudad de México