Job Category
Customer Success
Job Details
**About Salesforce**
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
**THE ROLE**
**Marketing Cloud Customer Onboarding Specialists**warmly welcome our newest Salesforce marketing cloud customers post-sale and guide them through the critical onboarding phase before implementation begins. This role is designed for **experienced**professionals who act as **trusted advisors**, ensuring customers achieve **rapid time to value**while building a strong foundation for long-term success across Salesforce products—particularly **Marketing Cloud and the Salesforce Platform**.
You will act as a **trusted advisor**during early customer engagements, leading strategic onboarding conversations including but not limited to - **Marketing Cloud Engagement, Marketing Cloud Account Engagement (Pardot), Marketing Cloud Personalization, Marketing Cloud Intelligence (Datorama), Marketing Cloud Growth, Advanced Editions, and Third-Party Messaging**, ensuring customers are prepared for successful implementation and adoption.
**RESPONSIBILITIES**
- Act as the **first post-sale point of contact**, providing a confident, warm, and strategic welcome into the Salesforce ecosystem.
- Lead **virtual 1:1 and group onboarding engagements**,



educating customers on how to realize business value using Salesforce Customer 360.
- Design and deliver **tailored Success Paths**, outlining clear steps to meet customer goals.
- Provide strategic, value-based recommendations aligned to customer industry, maturity, and growth plans.
- Build strong relationships with customers and internal partners, contributing to regional and general onboarding excellence.
- Actively contribute to and elevate the team’s **knowledge base, best practices, and onboarding standards**.
- Mentor and support junior onboarding specialists as a senior team member along with participating in organisation wide workstreams.
**REQUIRED EXPERIENCE**
- Proven success delivering **customer-facing presentations and strategic onboarding engagements**.
- Relevant third-level degree or equivalent professional experience.
- **4+ years**of experience helping customers achieve business outcomes through technology.
- Strong ability to work independently, manage priorities, and perform effectively in a fast-paced environment.
- Confidence engaging with stakeholders from **Administrators to C-suite**.
**REQUIRED SKILLS & QUALITICATIONS**
- Fluency in **English**
- Strong **business acumen**—ability to connect Salesforce capabilities to customer business value.
- Exceptional **communication and presentation skills**, adaptable to varied audiences.




- Proven **consultative engagement**experience with enterprise or mid-market customers.
- Relationship-driven, personable, and customer-centric approach.
- Strong **technical aptitude**and ability to learn new Salesforce technologies quickly.
- Effective problem-solving and decision-making skills.
- Comfort operating in environments of **continuous change**.
**PREFERRED REQUIREMENTS**
- Hands-on experience with **Salesforce Marketing Cloud**and CRM platforms.
- Understanding of **software implementation and onboarding strategies**.
- Knowledge of **project management principles**.
- Strong **data literacy**, including reporting and insight interpretation.
- Ability to prioritize effectively under pressure.
Experience will be evaluated based on alignment to the core proficiencies for the role (e.g. extracurricular leadership roles, volunteer work, etc.).
**BENEFITS & PERKS**
- Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
- Exposure to executive thought leaders and regular 1:1 coaching with leadership
- Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
**In school, or graduated within the past 12 months? Please visit**FutureForce**for opportunities.**
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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is

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