**BACK OFFICE DE CHIHUAHUA busca Intake specialist en Merida - Mérida, Yucatán**:
Were looking for an **Intake Specialist** to serve as the first point of contact for prospective clients, qualifying leads and guiding them through the legal intake and retainer process.
**What Youll Do**:
- Handle **inbound and outbound calls, messages, and follow-ups**:
- Conduct structured **legal intake interviews**:
- Qualify leads based on firm criteria
- Accurately document information in **CRM / case management systems**:
- Guide qualified prospects through the **retainer process**:
- Perform timely follow-ups to improve conversion
- Maintain professional, empathetic, and confidential communication
**Requirements**:
- **
Fluent in English and Spanish** (spoken & written)




- Experience in **legal intake, legal support, or client-facing legal roles**:
- Basic to intermediate understanding of **legal intake processes**:
- Strong communication, active listening, and attention to detail
- Comfortable using **CRMs and documentation tools**:
- Ability to manage multiple cases and priorities
**Nível de educación deseada**:
Media Superior
**Nível de experiência deseada**:
Nível Inicial
**Función departamental**:
Atención al cliente
**Industria**:
Outsourcing / Offshoring

📌 Intake Specialist (Mérida)
🏢 BACK OFFICE DE CHIHUAHUA
📍 Mérida